Befriending & Counselling Administrator
Age UK Coventry and Warwickshire
Leamington Spa, CV31 2DL
Salary
£15,655
Contract
Permanent
Hours
Not specified
Closing date
16 September 2026
11 days left
Job description
To provide effective administrative support to the Counselling and Befriending services. The post holder will be expected to work proactively to maxim...
An
exciting opportunity has arisen to work as one of two administrators within our
friendly Befriending & Counselling service. You would act as first point
of contact for clients, family members, volunteers & professionals, carrying
out telephone assessments, client matching & resolving queries.
The postholder will also provide administrative
support and be expected to work proactively and flexibly to maximise
organisational effectiveness and efficiency.
Working part time, Monday to Wednesday, 22.5 hours
per week.
1.
Act
as the first point of contact for clients, volunteers and professionals.
Providing information and resolving queries.
2.
Carry
out telephone assessments with prospective befriending and counselling clients
and volunteers.
3.
To
process and record incoming referrals ensuring accuracy and to action
appropriately within a timely manner, following established processes and
procedures.
4.
Liaise
with internal and external stakeholders to support the management of client
referrals.
5.
To maintain
the service databases and ensure
that records are up to date and accurate.
6.
Provide
general office and administrative support including but not limited to post,
receiving and making phone calls, typing, printing, photocopying, scanning and
filing.
7.
Provide
support to office volunteers.
8.
Support
the service Team Leader as required, including providing relevant information
for reports and supporting with service developments.
9.
Support
with organising and attending service events and meetings.
10. Contribute to the development of
promotional material and newsletters.
11. Ensure that all personal data is
processed in accordance with the GDPR policy and procedure.
12. To identify service improvements from
customer feedback and other relevant evidence and recommend these through the
line management structure.
13. To represent Age UK Coventry and
Warwickshire at community information events and forums as requested.
14. To adhere to all AUK&W policies with
particular reference to staffing, health & safety, safeguarding and
equality.
15. To portray a positive image of the organisation
both internally and externally, and set high standards of personal integrity
and professionalism, leading by example.
16. To undertake such other duties as may be
reasonably required, consistent with the nature and grade of the post.
We're a local charity working in the community to support older people, their families and carers.
We want everyone to be able to love later life.
Qualifications
Essential
- Good general education typically including Maths and English GCSE at grade C or equivalent.
Experience
Essential
- Experience of managing and maintaining administrative systems.
- Experience and an aptitude and confidence in using IT.
- Good IT skills and have a willingness to learn new IT skills, including Microsoft Office.
- Excellent written and verbal communication skills.
- A friendly and patient telephone manner and the ability to communicate with older people, their relatives, and professionals.
- Ability to listen and interpret information.
- Must be well organised, efficient and able to deal with a fast- paced working environment.
- Excellent interpersonal skills.
- Self-motivated and able to work confidently using own initiative.
- Team Focused Approach.
Desirable
- Working knowledge of client management scheduling system.
- Knowledge of Befriending and Counselling services.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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