Bank - Senior Health Care Assistant

The Bank Senior HCA plays a key role in our Community Services team. This service includes the Hospice at Home team, Overnight Nursing service, the Wellbeing Programme, and the Rapid Response service, which is delivered in partnership with South Warwickshire NHS Foundation Trust.

When working within the Hospice at Home team, the Senior HCA will provide high-quality palliative and end-of-life care to patients and their families in their own homes. This care involves supporting patients with personal care, emotional wellbeing, and practical needs. The role will also include delivering periods of respite care, offering essential support and rest to family members and carers during what is often an emotionally challenging time.

A key part of the role involves close collaboration with colleagues from the NHS, social services, local care homes, and voluntary sector organisations to ensure that each patient's preferences, particularly the wish to remain and die at home are fully supported and respected.

Within the Wellbeing Programme, the Senior Health Care Assistant will work as part of a multidisciplinary team to enhance the quality of life for patients and those close to them within the hospice setting. This will involve promoting a reablement approach and contributing to wellbeing-focused models of care that support patients to maintain their independence, dignity, and comfort.

There may be occasions when the Senior Health Care Assistant is required to support the Rapid Response team. In this capacity, they will work alongside an experienced, qualified palliative care nurse to deliver urgent care to patients experiencing distressing or uncontrolled symptoms that require immediate intervention. This is an essential part of our round-the-clock care provision, ensuring that patients receive timely and appropriate support during crisis situations.

The ideal candidate will have relevant experience in delivering palliative, end-of-life, or community-based care. They will demonstrate excellent communication and interpersonal skills, with the ability to offer emotional support to patients and families in often sensitive and difficult circumstances. The ability to work both independently and as part of a team is essential.

A recognised HCA qualification (or equivalent experience) is required, along with a commitment to maintaining the highest standards of patient care, confidentiality, and professionalism. Due to the nature of the role, applicants should be resilient, empathetic, and possess strong time management skills.

This is an incredibly rewarding opportunity to make a real difference in the lives of patients and families facing some of lives most difficult moments. If you are passionate about delivering compassionate, person-centred care within a supportive community setting, we would be delighted to hear from you. Please contact the hospice if you would like more information or the opportunity of an informal visit.

Overview of your organisation

As an NHS Partner, Mary Ann Evans Hospice will continue to make contributions to your Pension Scheme, subject to qualifying conditions. For further advice, please contact our Payroll Officer within the Business Support Team.

We offer the following benefits to support our employees:

We are committed to supporting our staff with competitive benefits and a positive working environment to help you thrive in your role.

Experience

Desirable: - Experience of CQC compliance and evidencing regulations in practice

Qualifications

Essential: - Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent

Desirable: - Level 3 Diploma or equivalent certificate in palliative/end of life care Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia