Bank Housekeeping Assistant

We are based

in Farnham and Guildford, and provide bespoke, compassionate palliative and end

of life care for people living with an advanced or terminal illness, across

West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives

of our patients and their loved ones, providing outstanding care at a time that

really matters. Our Housekeeping team

members are pivotal in helping deliver our vital services, ensuring every day

is precious for our patients.

The impact of our services on the lives of our patients

and their families can be read about here:

https: //www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the

principles of fairness and equality at its core. We are an equal

opportunities employer, who values and respects our employees unique

knowledge, skills and experiences. We warmly welcome applications from

all sections of the community. All appointments are made following a fair

and equitable process, based on merit, job requirements and business need.

PHYLLIS TUCKWELL

POST: Bank Housekeeping Assistant

ACCOUNTABLE TO: Housekeeping & Catering Manager

JOB PURPOSE

To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.

1.0 Professional

1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.

1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.

1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.

1.4 To ensure spillages and hazards are removed with minimal delay.

1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.

1.6 To ensure equipment and materials are returned to the appropriate storage place.

1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.

1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and main responsibilities.

2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0

Training and Development

a)Team

3.1 To attend statutory training sessions as directed by the Housekeeping Manager and understand legislation associated with such training.

3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction with patient, relatives, and carers.

4.2 Provide a high level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to take part in quality testing issues in conjunction withthe Housekeeping & Catering Manager.

6.0 Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

We Offer

Excellent Benefits

Excellent Career Development

A Great Place to Work

Interviews to be held: Wednesday 30th September 2026

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Quality

Team Working

Managing Work

Experience

Risk Management