Bank Healthcare Assistant Night Service

The out of hours team visits patients in the community overnight with unplanned care needs. This can include people at the end of their lives, unexpected catheter issues, and people who have fallen. The team are part of the 24/7 PCH urgent response cover, and work in close partnership with the daytime teams to ensure seamless care around the clock. The out of hours team currently works between the hours of 20.00 and 07.00 however there is scope for these hours to vary to meet service need.

The out of hours team work in pairs comprising of one Registered Nurse and one Healthcare Assistant (HCA), and share responsibility for driving during the shift. The HCA works under the direction of the RN to support with tasks such as replenishing clinical stock, reviewing and recording in patient notes, and supporting with clinical tasks.

If you are compassionate, caring and this opportunity interests you please apply. Successful candidates will be able to demonstrate how they embody East Coast Community Healthcare values and commitments.

Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to proactive and reactive services.

Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.

Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.

To support relatives at all times and be aware of the effects of illness on the family.

Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.

To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes

To safeguard the confidentiality of all personally sensitive information.

Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered.

Contribute to the clinical governance agenda through participation in clinical audit.

Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.

Work as part of the multidisciplinary Primary Care Home to deliver proactive and reactive services.

Work collaboratively with residential home colleagues to promote high standards of healthcare.

Work with patients towards self-care and independence.

Participate in caring for patients at the end of life when appropriate.

To implement the care as planned taking into account own competencies.

To deliver safe patient centred care within a variety of settings.

Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels. Be able to recognise the deteriorating condition of a patient

Undertake and record MUST and Waterlow assessments and take appropriate action

Be able to participate in wound care, skin tear pathway, venepuncture, collection of specimens or diabetic foot assessment as required.

To report any concerns / changes in the patient's condition to a registered nurse or appropriate Health care Professional without delay.

Ensure a high standard of record keeping is achieved in line with ECCH standards.

Engage in personal development, maintain competence, knowledge and skills commensurate with role

Take responsibility for the safe use of clinical equipment,

Contribute to the effective use of resources.

Report any concerns/ changes in a patient's condition to a registered health care professional without delay.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

The out of hours team works in pairs across two geographical areas, predominantly covering visits requiring a 2 hour response overnight. The teams work in continual contact with each other to support and flex as required to meet patient need, as well as linking closely with the system hub based in Norwich. All necessary equipment including a pool car are provided for the shift. The out of hours team is well established and experienced, with a reputation for it's resilience and compassion. If you would like the opportunity to work with us, we look forward to hearing from you.

Qualifications

Experience

Additional Criteria