Bank Admin and Clerical

• Provide general administrative and clerical support to departments across the Trust.
• Use Trust systems to manage appointments, records, correspondence, and departmental communications.
• Respond to queries from patients, staff, and external partners in a professional and courteous manner.
• Maintain accurate records and handle confidential information appropriately.
• Support teams with organising workloads, managing diaries, scanning documentation, and monitoring shared inboxes.
• Work flexibly across different services and locations as required.

• Availability to work between 8:00am and 6:00pm, Monday to Friday.
• Previous administration, clerical, or customer service experience.
• Good IT skills, including Microsoft Word, Outlook, and Excel.
• Strong communication and organisational skills.
• Attention to detail and the ability to prioritise work effectively.
• A professional, reliable, and flexible approach.
• An understanding of the importance of confidentiality and data protection.

Essential

• Experience of working in an administrative or office-based role (
• Experience of working with the public or in a customer service environment
• Experience of handling sensitive or confidential information

Desirable

• Previous experience within the NHS or healthcare setting
• Experience of booking appointments or diary management
• Experience using patient administration systems or similar databases

Essential

• Good communication skills (written and verbal)
• Ability to organise and prioritise workload in a busy environment
• Basic IT skills, including Microsoft Office (Word, Outlook)
• Attention to detail and accuracy in record-keeping
• Understanding of confidentiality and data protection principles

Essential

• Professional, courteous, and approachable manner
• Ability to work as part of a team as well as independently
• Flexible and adaptable approach to work
• Reliable with a strong sense of responsibility
• Ability to remain calm under pressure