Band 4 Patient Navigator/Administrator
Royal Free London NHS Foundation Trust
Barnet, EN5 3DJ
Salary
£33,262 to £36,027
Contract
Fixed-Term
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
To provide comprehensive administrative and operational support to Therapy Services, ensuring the efficient coordination of clinical and non-clinical ...
APP clinic and outpatient clinic administration.
Recruitment, onboarding and leaver process coordination.
RTT validation and performance reporting.
e-Roster and workforce administration support.
Room bookings, locker management and resource allocation.
Minute taking and administrative support for the Therapy Leadership Team and Operational Managers.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex Problems
- Previous experience in Minute taking.
Desirable
- Knowledge of NHS issues and experience of working in the NHS
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- Understanding of Confidentiality and Data Protection Act.
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Effective teamworking
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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