Band 4 Patient Navigator - Colposcopy
Royal Free London NHS Foundation Trust
Enfield, EN2 8JLView on map(opens Google Maps in a new tab)
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
28 October 2026
7 days leftJob description
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordina...
The role oversees the full administrative management of each patient's clinical pathway from referral to discharge, ensuring all processes run smoothly, within agreed timeframes, and in line with Trust policies.
Responsibilities include maintaining accurate patient records on Cerner, coordinating appointments and investigations, monitoring clinic workflow, resolving delays, communicating effectively with patients, families, carers and clinicians, and arranging transport or translation services when required.
The post holder manages referrals, ensures pre-investigations are completed, provides navigation support across sites, processes confidential documentation, handles concerns or complaints, and cross-covers colleagues to maintain consistent service.
They also ensure high data quality, maintain up-to-date patient information materials, notify relevant teams of patient deaths, and support RTT data transfer when patients move to other trusts. Ongoing duties include attending meetings, completing mandatory training, staying proficient with electronic systems, and participating in annual appraisal and professional development.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please visithttps://www.royalfreelondonjobs.co.uk/
Royal Free World Class Values
Essential: - Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Courses / further study attended to demonstrate evidence of personal development
Desirable: - Diploma level qualification or equivalent experience
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable: - Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related