Band 3 Therapy Services Administrator
Royal Free London NHS Foundation Trust
Hampstead, London, NW3 2QG
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
2 days left
Job description
To provide administrative support for the therapy services directorate. To ensure a high quality, friendly and efficient frontline service to patients...
Customer care - To run the therapy outpatient services ensuring the smooth running of all the clinics, and that the highest standards of customer care are maintained and promoted at all times.
To act as the first point of contact for patients, GPs or others with queries regarding the designated services and dealing with administrative enquiries/correspondence in this regard.
To be responsible for ensuring all visitors are given a positive image of the service as soon as they enter, being polite, courteous and helpful to all visitors and remaining calm in all situations.
Service development - To arrange, support and attend any meetings or updates that are relevant and necessary for this role.To implement new policies and procedures, seeking guidance where necessary.To work with the multi-disciplinary teams to develop standards for the administrative support provided within services.
To carry out appropriate performance monitoring and audit mechanisms.
Operational - To carry out a range of administrative duties in order to support the operational management of designated out-patient services including but not exclusively: appointmentmanagement, telephone duties, mail management, transport and interpreters.
Information technology/data quality - To develop and maintain a working knowledge of the electronic patient record system,attending and cascading training to other team members as desirable and/ or necessary.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk
Education & Professional Qualifications
Essential
- Maths and English to GCSE level or equivalent
Desirable
- Higher education qualification (eg NVQ
- Evidence of continued professional development
Experience
Essential
- Previous experience of working with the public
- Experience of administrative work
- Experience of working in a team
Desirable
- Previous experience working with people within healthcare or customer service role
Skills and aptitudes
Essential
- Ability to work under pressure and prioritise between urgent and routine tasks
- Ability to work as part of a team
- Good time management skills
- Able to prioritise between urgent and routine tasks
- Able to work flexibly
- Able to demonstrate strong interpersonal skills
- Ability to work alone and use initiative
- Ability to communicate effectively and efficiently in writing
- Proficient with computers, including use of MS Word, Excel and Powerpoint
- Good organisational skills
Desirable
- An understanding of role of therapies and how admin can support this
Personal Qualities &attributes
Essential
- Aware of own limitations
- Demonstrates assertiveness
- Self-motivated
- Pays attention to detail
Others
Essential
- Physically fit and able to comply with trust manual handling guidelines
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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