Band 3 Medical Secretary - Cardiology

• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
• To provide a point of contact for patients/relatives/carers, GPs and other health care professionals
• Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services
• Arranging patients' appointments as required
• Receiving and dealing with telephone enquiries as appropriate
• To maintain the Consultant's diaries as required
• Input and look up patient data on Trust IT systems in accordance with Trust policy
• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
• Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
• Book and monitor room bookings
• Arrange meetings as and when required
• Accurately input data using a variety of Trust IT systems in a timely way Strictly adhere to Caldicott and the Data Protection Act

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff
• *Ability to problem solve
• *Understand confidentiality and apply the principles
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations