Band 3 Healthcare Support Worker - Bristol

Working closely with nurses, doctors and allied health professionals, you will support service users with their day-to-day needs, therapeutic activities and recovery goals. This includes supporting individuals with personal care where required, promoting independence, dignity and wellbeing. You will also be expected to facilitate and participate in escorted leave both within the hospital grounds and in the community, supporting service users to access therapeutic, social and recovery-focused opportunities whilst maintaining safety and adhering to risk management plans.

You will be expected to develop positive therapeutic relationships whilst maintaining clear professional boundaries at all times. The ability to remain professional, consistent and resilient, even when faced with hostility, manipulation or intimidation, is essential.

The successful candidate will be comfortable working in situations where individuals may display behaviours that challenge, including aggression, violence, intimidation or acute distress. You must be able to assess situations calmly, follow care plans and risk management strategies, and participate in the safe management of violence and aggression, including the use of approved physical intervention techniques when necessary and as trained.

In collaboration with, and under the indirect supervision of registered clinicians, implement high quality, evidence- based interventions for service users within designated clinical areas. These will include:

Providing hands-on care to service users including undertaking Enhanced therapeutic observations and Care (ETOC) with service users in an honest, open and non-judgmental way, escalating anyconcerns to a Registered Nurse

Supporting individuals with fluids and nutrition, physical wellbeing, and personal care.

Undertake other appropriately delegated clinical tasks once deemed competent including monitor blood pressure temperature pulse respiratory rate blood sugar, urinalyses, wound care and venipunctureAssisting service users with social support including financial or accommodation issues.

Escorting or accompanying service users for planned periods of leave on hospital grounds and in the community facilitating social inclusion.

Supporting service users to engage with healthy lifestyles

Encouraging service users to talk about their experiences in one-to-one or group discussions and provide and receive routine information whilst overcoming barriers to understanding.

To help maintain a clean, well-organised, safe and therapeutic environment that meets the needs of service users, carers and colleagues, and to support registered care staff to perform standardisedenvironmental assessments to monitor and improve the care setting.

To deliver psychosocially informed one to one and group interventions aiming to positively impact service users cognitive and emotional wellbeing.

You will be supported to be trauma responsive, developing practices that avoid causing further harm, promote engagement and create a safe context for healing and recover

To work as part of a multi-disciplinary team.

To practise planned care, and to directly participate in the development of recovery-focused interventions that address service users and carers needs and preferences.

To proactively review, record and assess the on-going impacts of such interventions.

To participate in the on-going care planning, safety assessments and contribute to the creation of personal wellbeing plans in collaboration with service users, their carers, and other members of the care team

To observe and record interactions with service users and carers both verbally and in writing via clinical records and staff handovers.

To deliver a wide range of fundamental care interventions using evidence based clinical tools, to monitor and improve physical health and personal wellbeing and to model a high standard of dignity, respect and candour.

To undertake a range of delegated clinical care duties relevant to service user need and care area.

Key Attributes We Are Looking For

Confidence in managing challenging and potentially high-risk situations.

Ability to remain calm, professional and effective during incidents of aggression or violence.

Willingness and ability to participate in physical interventions, following training and organisational policies.

Confidence in supporting service users on escorted leave and within community settings.

Ability to provide personal care with compassion, dignity and respect.

Strong personal resilience and emotional intelligence.

Ability to maintain professional boundaries, even when under pressure or facing intimidation.

Excellent communication and interpersonal skills.

A compassionate, person-centred and recovery-focused approach to care.

Commitment to promoting dignity, respect and recovery for all service users.

Ability to work effectively within a multidisciplinary team and follow clinical direction.

Flexibility to work across different wards and clinical areas on the Blackberry Hill Hospital site as required.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Evidence of remaining calm and professional.

Professional Boundaries and Resilience

Physical Intervention and Personal Safety

Compassionate and Person-Centred Care

Escorted Leave and Community Working

Teamwork and Flexibility