Band 3 FOH Outpatient Receptionist
Royal Free London NHS Foundation Trust
London, NW3 2QGView on map(opens Google Maps in a new tab)
Salary
£31,554 to £33,270
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
4 days leftJob description
We are looking for an Outpatient Clinics Receptionist to support the Outpatients department. The successful candidate will be expected to provide a co...
To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
The post-holder will work as part of the Outpatients team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception clinic(s).
To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
For detailed job description and person specification, please refer to the documents attached to this vacancy.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
https: //www.royalfreelondonjobs.co.uk/
Education & professional Qualifications
Essential: - Good general education, including GCSE English grade "C" or above, or equivalent
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- A high degree of accuracy and attention to detail
- Experience of prioritising own workload in a highly
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Excellent telephone manner Excellent communication skills, both written and spoken
- Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
- Good IT skills, including proficiency in the use of windows based applications
- Excellent organisational skills
- Experience of record keeping
Personal Qualities & attributes
Desirable: - Self-motivated and solution focussed; - Flexible and adaptable
Other Requirements
Essential: - Positive approach to service needs; - Reliable; - Polite
Desirable: - Prepared to learn new skills; - Confident; - Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Royal Free shared commitments
Essential: - o Demonstrable ability to meet the Trust shared commitments.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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