Band 3 Control Room Operator - Secure Services

Under the supervision of the reception control room manager the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users contacting or visiting the service.

The post holder will be required to ensure that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident such as fire or medical emergency and that all security equipment is maintained and accounted for.

Act as the main point of contact for all visitors to the Secure and Complex Care Programme locations.

The post holder will demonstrate adaptability and a commitment to continuous learning, proactively acquiring new skills and embracing emerging technologies as service needs evolve.

We are looking for post holders who are enthusiastic, self- motivated and efficient who can work as part of a team or alone.

You will need to be able to work shifts throughout the 24-hour period including nights, weekends and bank holidays.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Training & Qualifications

Essential: - Trained to NVQ or equivalent standard in a related area of practice such as Customer Care

Knowledge

Essential: - Ability to operate technology based equipment.

Knowledge & Experience

Essential: - Experience of working in mental health settings