Band 3 Clinical Services Administrator - Warminster and Trowbridge

You will be working as part of a busy administrative team, working across both sites, and will need to be able to prioritise and organise your own workload, as well as share admin workstreams to ensure effective and efficient support to the clinical team.

The role requires you to be able to manage diaries, team and admin inboxes, as well as email management, producing documents, arranging appointments, organising meetings, and taking minutes. You will need to be flexible and reactive to changing priorities while managing your own workload. Some administrative tasks have tight deadlines, so you will need to be able to work well under pressure; personal resilience is essential.

You will possess a high standard of secretarial and administrative skills and have a good working knowledge of all Microsoft Office systems, especially Word and Excel. You will be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

The role will involve taking calls from service users, carers, GPs, and other external agencies, as well as liaising with clinical teams and staff, so good communication skills, both written and verbal, are essential.

Please see Job Description for a full list of duties and responsibilities.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Essential

Essential: - NVQ level 3 in Business & Administration, or the equivalent level of experience and knowledge.

Essential

Essential: - Proficient in IT, including Microsoft Word, Excel, and internet navigation

Essential

Essential: - Strong communication abilities, with proficiency in both spoken and written formats.

Essential

Essential: - Advanced typing skills

Desirable

Desirable: - Administration experience in a health/social care setting

Desirable

Desirable: - Ability to work without direct supervision

Desirable

Desirable: - RSA Level 3/NVQ Level 3, or equivalent knowledge and experience.

Desirable

Desirable: - Experience of working as part of a team

Essential

Essential: - Demonstrates a clear understanding of the principles of confidentiality.

Other Requirements

Essential: - Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.