Band 3 Clinical Services Administrator - Devizes

To provide comprehensive administration support to the Ward Manager and wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our e-Rostering system and our electronic patient record system (RiO).

You will be the first point of contact for the unit and duties will include meeting and greeting service users and their families as well as visitors. Dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and non-stock ordering.

You will be required to type letters, produce documents, reports and agendas, including taking minutes at a variety of meetings. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities.

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff.Multidisciplinary Teams (Community or Inpatient).Services Users and Carers.Health and Social Care teams.Third sector/voluntary agencies.Community groups and local authority provision.Other statutory agencies e.g. Police, Ministry of Justice etc.

Answering the main phones for the ward and dealing with enquiries.

Taking accurate messages and passing them on in a timely manner.

Uploading and recording information on RiO (Patient Electronic File).

Taking minutes of various meetings.

Inputting information on to Health Roster.

Ordering supplies, including non-stock orders.

And any other general administrative task.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Essential

Essential: - NVQ3/QCF in administration or equivalent level of knowledge and experience

Essential

Essential: - Excellent IT skills including Word, Excel, Internet

Essential

Essential: - Excellent communication skills, both verbal and written

Essential

Essential: - Demonstrates clear understanding of principles of confidentiality

Essential

Essential: - Experience of organising and maintaining a busy office

Essential

Essential: - Experience working in the NHS and managing patient information

Desirable

Desirable: - Shows understanding of mental health

Desirable

Desirable: - Experience of working in mental health services