Band 3 Clinical Services Administrator - Bristol

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.

Provide and receive information, including dealing with enquiries from external agencies and the public. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for team meetings etc.

To be able to manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.

Type correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.

Ensure that all mandatory training courses are up to date.

To provide comprehensive administration and secretarial support to a multidisciplinary team. This will include being the first point of contact for the team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Essential

Desirable: - Experience of working in a similar role; - Experience of autism