Band 3 Bank Support Receptionist - North and Central Bristol

Full training will be provided on local processes and specialist systems, including room booking software. We are looking for a flexible and reliable individual with previous reception experience, strong IT, communication and organisational skills, excellent attention to detail, and the ability to remain calm and professional while managing multiple priorities in a busy healthcare environment. Experience or understanding of mental health services would be an advantage.

This varied role provides a professional front-of-house reception service and acts as a key point of contact for service users, carers, visitors, and staff. The post also includes administrative and facilities support duties, requiring good Microsoft Office skills, strong communication and organisational abilities, and attention to detail. Full training will be provided, including on bespoke systems and local processes.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Education and Qualifications

Essential: - Educated to GCSE or equivalent level; - Computer literacy and working knowledge of Outlook

Experience and Knowledge

Essential: - Knowledge of Customer Services; - Strong sense of quality and customer focus

Desirable: - Awareness of Mental Health issues; - Experience of working in a Mental Health environment

Skills and Abilities