Band 2 Outpatient Receptionist - Solihull Outpatients

• To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
• Recording patient information accurately
• Dealing with care records ensuring patient records are available and in order for the start of clinic
• Cross reference appointment lists identify patients who do not attend and escalate appropriately
• Receive and open incoming post and take action as required
• Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
• Photocopying and distribution of copies as instructed by Line Manager
• Undertake filing
• Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
• Maintain confidentiality of records on the telephone, in conversation and in writing
• Ensure the reception area is kept tidy
• Organise ordering of stationary and storage
• Report any problems to line manager as appropriate
• Responsible for arranging patient transport, interpreters as and when requested
• Chasing test results from other departments and secretaries

Essential

• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy office / customer care environment

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Standard keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, service users and stakeholders
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Other Factors
• *e.g. ability to work shifts, ability to drive, etc
• *Ability to travel to multiple sites
• *The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to work under pressure and deal with stressful situations