(**) Audiology Technical Officer

As a member of the Audiology Team, assist qualified Audiology staff in delivering a caring and effective, patient focused service in keeping with the aims, objectives, and standards of the Trust

To provide hearing aid repairs, advice, and guidance in daily repair clinics

Assist with the maintenance of a safe care environment including preparing and clearing rooms and equipment with reference to infection control and safe working environment for patients, visitors, and staff

Information is handled and exchanged with care, accuracy, and sensitivity, always maintaining patient confidentiality

Effective communication is maintained within the team and between other care teams, patients, relatives, and visitors

The Assistant Audiologist (once competencies have been met) would be expected to perform without direct supervision:

Take aural impressions, fit and modify ear mouldsRoutine follow up checks and advise on environmental aidsRepairs to hearing aidsRe instruction / counselling with respect to hearing aidsReferrals to other agencies Hearing Therapy, RNID, RAD, Social Services and Hearing Help EssexHome visits for the above techniquesRemote clinics for the above techniquesClerical duties as requiredAnnual Stock check

Undertakes all aspects of analogue and digital hearing aid repairs for both adults and childrenInstructing and advising patients on the use and care of hearing aidsChecking patients ears for wax, infections, or any other abnormalitiesTaking impressions of patients ears (for over 5 years of age)Fitting and modifying earmouldsAssisting the Audiologists when testing young childrenDespatching and receipting of ear mouldsTo do home visits for the above techniques when the patient is house boundAttend outreach clinicRefer patients to other agencies (R.A.D, Hearing Help Essex)

Cross referencing of referrals, checking/ amending/updating demographics on Lorenzo and Auditbase systemsDealing with the enquires from the departments Audiology email accountBooking, cancelling or rearranging patient appointments on Lorenzo and Auditbase systemLiaising with health clinics to supply batteries to the local populationScanning and photocopying as requiredOpening and distributing the postUsing the Auditbase stock module to book in ear mouldsEnsure detailed and accurate patient records and reports are keptEnsure appropriate other professional received relevant information and reportsMaintaining stock levels including ordering, unpacking, checking delivery notes, completion of paperwork and putting stock away

Ability to work effectively without direct supervisionAbility to work calmly and methodically when under pressure from a busy and varied workloadDemonstrate an understating of the importance of confidentiality in dealing with patient detail and work in a confidential mannerAbility to carry out duties of the post with due regard the Trusts policy on equal opportunities

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Education & Qualifications

Essential: - Literacy and numeracy to a secondary school standard; - IT Keyboard skills

Desirable: - Ability to use Auditbase; - Use of Microsoft Office applications

Knowledge & Experience

Essential: - Previous office / healthcare experience; - Experience within a customer service setting

Desirable: - Previous NHS clerical experience; - Knowledge of electronic patient records application; - Experience of hearing aid support and repair