Audiology Receptionist/Admin Assistant
Worcestershire Acute Hospitals NHS Trust
Worcester, WR5 1DD · REDDITCH, B98 7UB · KIDDERMINSTER, DY11 6RJView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
7 October 2026
7 days leftJob description
Fixed 12month term contract from date of employment. Are you a friendly and customer-focused individual looking to make a difference in the NHS? We ar...
Join our friendly Audiology team and play a key role in supporting patients across Worcestershire. As an Audiology Receptionist, you will be the first point of contact for patients attending our hearing and balance services, helping to ensure they receive a professional, efficient and welcoming experience.
This varied role involves welcoming patients to the department, managing appointments, handling telephone and email enquiries, maintaining patient records and supporting the day-to-day administration of Audiology clinics. You will work closely with Audiologists, administrative colleagues and ENT teams to ensure clinics run smoothly and patients are seen at the right time and in the right place.
The post also provides essential administrative support for ENT services, including coordinating referrals, managing clinic information and helping to facilitate patient pathways between Audiology and ENT. Your work will contribute directly to reducing waiting times, improving access to services and supporting the delivery of high-quality patient care.
We are looking for someone who is organised, approachable and able to remain calm in a busy environment. If you enjoy working with people, have excellent communication skills and want to make a positive difference to patients every day, we would love to hear from you.
In return, you will join a supportive team that values kindness, teamwork and continuous improvement, with opportunities to develop your skills within a busy NHS service.
- Act as the first point of contact for patients attending Audiology and ENT services, providing a professional, welcoming and efficient reception service.
- Receive and book in patients using Trust patient administration systems, ensuring patient demographic information is accurate and up to date.
- Manage Audiology and ENT appointment bookings, amendments, cancellations and waiting lists, ensuring clinics are utilised effectively.
- Answer telephone and email enquiries from patients, carers, GP practices and other healthcare professionals, providing information and resolving queries where appropriate.
- Support Audiology and ENT clinical teams by preparing clinic documentation, patient records and clinic lists.
- Assist with the administration of urgent and emergency Audiology and ENT pathways, ensuring timely access to care.
- Liaise with Audiologists, ENT clinicians, administrative staff and external organisations to support smooth patient pathways.
- Arrange interpreter services and other patient communication support where required.
- Maintain accurate electronic and paper patient records in accordance with Trust policies and data protection requirements.
- Process patient correspondence and clinical documentation, including scanning, filing and distributing information as required.
- Handle patient payments and maintain accurate financial records in line with Trust procedures.
- Respond appropriately to patient concerns, escalating issues to senior staff when necessary.
- Support the management of departmental diaries and waiting lists to help maximise capacity and reduce patient waiting times.
- Assist patients who require transport arrangements and provide support to patients attending clinics where required.
- Support the day-to-day running of Audiology reception areas, ensuring a safe, organised and patient-friendly environment.
- Work collaboratively with colleagues across Audiology, ENT and other hospital departments to deliver a high-quality patient experience.
- Participate in service improvement initiatives, audits, staff training and departmental projects as required.
- Adhere to Trust policies, procedures and standard operating procedures, ensuring patient confidentiality is maintained at all times.
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Experience
Essential: - General office duties; - MS Office/Teams
Desirable: - NHS administration system e.g PAS, CLIP; - Audiology software e.g. Auditbase
Qualifications
Essential: - Good standard of education to GCSE or equivalent, to include English Grade C or above.
Desirable: - RSA II Word Processing/Text Processing qualification (or equivalent).; - Previous NHS administrative or receptionist experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
23 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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