Audiology Coordinator
Hywel Dda University Health Board
Carmarthen, SA31 2AF
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
We are seeking a motivated and enthusiastic individual to join our busy Outpatient Audiology Department based at Glangwili Hospital, Carmarthen. The s...
The successful candidate will deliver a comprehensive reception and administrative support service, including answering telephone enquiries, welcoming patients and visitors, managing incoming and outgoing correspondence, and responding to customer queries in a professional manner.
Key responsibilities will include booking, cancelling, and rearranging appointments, using waiting lists and patient tracking systems to schedule outpatient appointments in accordance with Health Board policies. The post holder will also monitor booking performance against key performance indicators and contribute to the smooth running of the service.
Additional duties will include a range of clerical and receptionist tasks such as filing, photocopying, word processing, and document scanning.
As an advocate for patient experience within the Audiology Department, you will be committed to delivering the highest standards of customer service, ensuring every patient receives a positive experience by placing their needs at the centre of everything we do.
This is an excellent opportunity for an individual who enjoys providing high-quality administrative support and delivering a positive experience for patients.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/08/26
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Qualifications and Knowledge
Essential
- Level 3 qualification (e.g. A levels, AS Levels, NVQ 3) or equivalent demonstrable experience of administrative / office skills and knowledge
Desirable
- NVQ level 3 in Business Administration.
Language Skills
Desirable
- Welsh Speaker (Level 1)
Experience
Essential
- Evidence of administrative experience within a customer focused environment.
- Experience of IT packages such as Word, Excel and Outlook.
- Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face.
- Experience and understanding of outpatient services and performance indicators.
Desirable
- Previous experience working in a healthcare setting, specialising in healthcare appointment making.
- Previous experience of working as an Audiology Adminstrator / Receptionist.
- Proven experience of developing administrative processes, analysing information, and report writing.
- Experience in implementing NHS policies and guidelines relevant to outpatient services.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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