Audiology Administrator

The post holder provides a comprehensive, effective, accurate and timely service to audiologists and patients

The post holder will have strong communication skills, the ability to multi-task and prioritise, with particular attention to detail. The post holder will provide a high quality experience ensuring the correct information is provided in the most efficient and effective way.

The post holder will work to high standards of customer service and be sensitive to the needs of each individual, responding to a wide range of needs, to ensure service user satisfaction.

The post holder will provide administrative support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required.

The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital.

A comprehensive list of duties is in the job description.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Qualifications

Essential: - Level 2 Qualifications in maths and English

Desirable: - NVQ Level 2 in Customer Care/Business Administration or equivalent experience

Experience

Administrative duties

Essential: - Ability to work effectively as part of a busy team

Communication Skills

Essential: - Excellent Communication skills