Assistant Service Manager

'We care We communicate We collaborate We contribute'

Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' 'NHS Staff Survey 2024'

The Assistant Service Manager will work closely with the Operational and Clinical teams to provide a highly effective and efficient service delivery for the Directorate.

The post holder will have an operational lead role for all administrative functionswith additional responsibilities, working under the direction of the Operational team.

The post holder will have a key role in aiding to deliver the operational plan and supporting the Services developing strategies. The post holder will work closely with the Operational and Clinical teams to continuously improve the quality and effectiveness of the services.

The postholder will provide effective service management and day to day operational support.

Operational Management

To assist the Operational team, in the delivery of capacity and capacity plans that provide sufficient capacity to meet anticipated demand and ensure activity and performance targets are met (including 18 weeks RTT, Non-RTT, Priority code compliance, Diagnostic Management). This will include management of PTLs (both 18 week and Diagnostic Management) and Cancer tracking information.

To support the ongoing management of efficiency, through effective productivity, utilisation (including clinics and diagnostics), staffing, scheduling (including monitoring of short notice cancellations), etc.

Service Development

To act as a change agent and role model to challenge motivate and overcome barriers to improve the effectiveness of the departments.

To design, implement and project manage specific service improvements to enable a more efficient and sustainable service and to support patients being treated within waiting time targets or standards.

Information and data Management

To utilise quantitative and qualitative information to develop metrics against which the performance of the services can be measured.

Translate data and manipulate information into a useable and presentable format, drawing conclusions from outputs and presenting to clinical staff as well as service and operational manager.

Financial Responsibilities

Working with the operation team, ensuring the services are financially compliant i.e. reducing reliance on Waiting List Initiatives and additional hour payments.

To assist with the control of expenditure, ensuring it remains within budget for all clinical/non-clinical areas of responsibility. Ensuring awareness of financial position and Standing Financial Instructions.

Communication

To lead, manage, motivate and develop staff so as to maintain the highest level of morale and to create a climate characterised by high standards and openness.

To ensure that effective communication arrangements exist at all levels and across organisational boundaries

Please refer to the Job Description for further details

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Qualifications and knowledge

Experience

Skills

Personal and people development

Communication