Assistant Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust
London, TW7 6AFView on map(opens Google Maps in a new tab)
Salary
£45,953 to £54,254
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
8 days leftJob description
West London Children's Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and C...
The Assistant Service Manager will;
Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision makingBe responsible for the delivery of high quality and efficient patient services in Paediatric theatresBe accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisationSupport the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Qualifications
Essential
- Educated to degree level or equivalent experience
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
- Evidence of on-going development
Experience
Essential
- Management experience - significant operational experience at a management level within an NHS Trust
- In-depth understanding of NHS national access targets/ national theatre KPIs
- Proven experience of service development and change management
- Experience of working on and leading projects
- Experience of managing medical staff and/medical issues
Desirable: - Experience of theatre scheduling process and working on theatre productivity projects; - Experience of managing complaints and improving patient experience
Skills
Essential
- Excellent communication skills, written and oral
- Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
- Strong people management skills
- Ability to plan, manage and achieve business and personal objectives
- Excellent computer skills including Microsoft Office and NHS EPRs
- Able to deal with conflict management and problem solving
Desirable: - Knowledge of specific EPR and IT systems used across WLCH; - Knowledge of, or experience working in, Paediatric services
Personal Qualities
Essential
- Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
- Show initiative and the ability to plan and deliver work to deadlines
- Ability to prioritise and delegate tasks
- Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
- Commitment to continuous development of own leadership practice
- Commitment to develop a culture that promotes equality and diversity
Trust values
Essential: - Putting patients first; - Responsive to patients and staff; - Open and honest; - Unfailingly kind; - Determined to develop
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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