Assistant Practice Operations Manager

specified tasks requested by doctors and other members of the primary health

care team

Deal with

staff issues, which directly affect the working environment e.g. booking of

locum GPs and cover staff in line with the budget or practice allocation.

Ensure all

administrative systems are running smoothly and make recommendations for

improvements as necessary

Review and

update the practices protocols

clinical registers and overseeing the call/ recall process

practice inventory of equipment and organise repair and replacement where

necessary following discussion with the SPOM

Ensure the

Health and Safety Policy is updated and carry out H+S checks as regularly as

required. To report any risks to the SPOM

Deputise

for the Senior Practice Operations Manager in their absence, with the support

of Senior Management

Co-operating

with the SPOM on day to day operational/ work issues

Line

management of the supervisors and oversee line management of non-clinical

team

Attend,

participate, and take minutes of practice meetings

Maintain

adequate cover for all staff during surgery hours, including sickness and

holidays

Allocate

specified tasks requested by doctors and other members of the primary health

care team

Deal

with staff issues, which directly affect the working environment e.g. booking

of locum GPs and cover staff in line with the budget or practice allocation

Oversee

the preparation of all staff rotas weekly, 6 weeks ahead

Authorise

staff holiday dates and arrange cover as necessary

Instigate

and organise annual mandatory staff training and maintain the training matrix

create an educational environment, where staff promote and share learning

amongst themselves.

Instigate,

participate, and contribute to staff meetings; co-ordinate the agenda and

implement action from these meetings

Participate

in the recruitment and selection process for appointing new staff by

interviewing as part of selection panel

Identify

needs for own training and that of others; induction for new staff; draw up

and co-ordinate induction and training programmes for new reception and

administration staff

aware of the importance of good employment practice and how this relates to

the reception and administration teams; monitor policies and procedures

against practice and/or external guidelines and report and suggest resolution

for any problems

Contribute

to practice procedures for performance review, appraisal or mentoring and

promote value of schemes to reception and administration staff

Undertake

first stage disciplinary and grievance investigations and or procedure

Ensure

all administrative systems are running smoothly and make recommendations for

improvements as necessary

Review

and update the practices protocols

Maintain

clinical registers and overseeing the call/ recall process

practice inventory of equipment and organise repair and replacement where

necessary following discussion with the SPOM

Ensure

the Health and Safety Policy is updated and carry out H+S checks as regularly

as required. To report any risks to the SPOM

Manage

stock control and supply of stationery and toners

Oversee

the claims process for work undertaken as part of enhanced national or local

services

Implement

and monitor GP and nurse rotas and identify potential problems including

efficient use of time

Support

locums/sessional /salaried GPs working in the practice

an NHS partnership operating a number of GP practices and urgent treatment

centres in North East London and South East London. We have been providing

patient-centred care since 1969, working within some of the UKs most deprived communities.

Qualifications

Desirable: - AMSPAR Qualification; - NHS / Primary Care General Practice experience

Experience

Desirable: - Understanding of basic HR processes