Assistant Practice Manager

To support the Practice Manager in carrying out day to day

activity and to provide an element of cover or source of advice in the event of

his/hers absence. The post holder will work closely, and under the direction of

the Practice Manager and Partners to improve standards across a wide range of

clinical and administrative activity.

JOB TITLE: Assistant

Practice Manager

REPORTS TO: PRACTICE MANAGER & GP PARTNERS

To support the Practice Manager in carrying out day to day

activity and to provide an element of cover or source of advice in the event of

his/hers absence. The post holder will work closely, and under the direction of

the Practice Manager and Partners to improve standards across a wide range of

clinical and administrative activity.

of the clinical and non-clinical information and data management systems within

the practice

issues, providing advice and guidance to all practice staff in the use of the

clinical system

data and assist with planning and monitoring work undertaken in relation to

Directed, National and Local Enhanced Services and the Quality & Outcomes

Framework taking appropriate action to ensure that all targets are achieved and

accurate claims are returned to the reporting body.

for the clinical IT systems, telephony and as Practice Co-ordinator for IT

hardware issues.

standards for data entry and data collection undertaken by the administration

team and Data Quality & IT Assistant.

carry out weekly fire bell testing and arrange fire evacuation twice a

year.

organise calibration of clinical and non clinical equipment once a year.

organise PAT testing and Fix wire testing

control to assist Practice Manager

to assist Practice Manager

management

Governance to assist Practice Manager with IG toolkit

protection Officer to ensure all relevant policies and procedures are in

place and are kept up to date.

Support

and assist the Practice Manager

to the Practice Manager and Partners

the course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

the performance of the duties outlined in this Job Description, the

post-holder may have access to confidential information relating to

patients and their carers, Practice staff and other healthcare

workers. They may also have access

to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the Practice may only be divulged to authorised persons in

accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

The post-holder will assist in

promoting and maintaining their own and others health, safety and security as

defined in the Practice Health & Safety Policy, to include:

personal security systems within the workplace according to Practice guidelines

the risks involved in work activities and undertaking such activities in a

way that manages those risks

effective use of training to update knowledge and skills

appropriate infection control procedures, maintaining work areas in a tidy

and safe way and free from hazards

potential risks identified

The

post-holder will support the equality, diversity and rights of patients, carers

that recognizes the importance of peoples rights, interpreting them in a

way that is consistent with Practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

post-holder will participate in any training programme implemented by the Practice

as part of this employment, such training to include:

an annual individual performance review, including taking responsibility

for maintaining a record of own personal and/or professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

post-holder will strive to maintain quality within the Practice, and will:

members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

with individuals in other agencies to meet patients needs

manage own time, workload and resources

Communication

The post-holder

should recognize the importance of effective communication within the team and

Will strive to

effectively with other team members

effectively with patients and carers

peoples needs for alternative methods of communication and respond

accordingly

policies, standards and guidance

other members of the team how the policies, standards and guidelines will

affect own work

audit where appropriate

This job description

is intended as a guide and may be subject to review and amendment following

consultation with the post holder in light of developments within the practice.

We are a 4 Partner, 2 Salaried GP training Practice located in Hayes which has its own premises and a gated car park within easy reach of the A40 and M4 in West London. Our Practice is dynamic and forward thinking with a multidisciplinary team onsite. The Practice list size 10,500, has a Good CQC rating, uses EMIS and Docman and has a high QOF achievement.

Qualifications

Essential: - GCSE grade A to C in English and Maths; - Team working; - Experience of health and safety/IT; - Experience of NHS preferably DRs practice

Desirable: - Communication; - Willingness to learn; - People management; - Enthusiastic; - Calm; - Sympathetic nature