Assistant Practice Manager
School Lane Surgery
Thetford, IP24 2AG
Salary
£40,000 to £45,000
Contract
Permanent
Hours
Not specified
Closing date
25 September 2026
21 days left
Job description
Lets be honest, a lot of management adverts sound the same. - They ask for a dynamic individual - They promise a fast-paced environment - They include...
What Will
the Role Involve?
As part of the
senior management team and working with the GP Partners, you will take a clear
lead in coordinating the day-to-day running of the Surgery.
You will have
the autonomy to deal with routine operational matters, alongside support and
open access to senior leadership when needed.
Your
Responsibilities will include
- Oversight of daily operations
across our sites
- Working with clinical and
non-clinical managers to manage staffing, capacity and operational
pressures
- Managing payroll
- Supporting team leaders to resolve
problems and manage their services effectively
- Acting as a visible and
approachable day to day point of leadership for staff
- Managing, with support the
complaints, incidents, risk assessments and improvement plans are followed
through
- Helping maintain effective
governance and CQC readiness with the other Managers
- Using information and feedback to
identify where systems can be improved
- Leading and supporting operational
projects
- Line Manager to some direct
reports.
You will not be
expected to carry everything alone. We have experienced managers and team
leaders across the practice. An important part of this role will be helping
those people work together, keeping communication flowing and making sure
responsibilities are clear.
The closing
date is 25th September 2026 although we reserve the right to close
the advert early if we find the right person.
The Assistant Practice Manager is the visible
day-to-day operational leader for the Practice. Working as part of the senior
management team, the postholder coordinates services across the practice,
connects clinical and non-clinical leaders, resolves routine operational issues,
and makes sure agreed decisions become completed actions.
The postholder supports the Business Manager and
GP Partners, has autonomy within agreed policies and delegated limits, and
deputises when required. Key points in this role include:
- Safe, reliable, and well-coordinated daily
operations across all practice sites.
- Clear responsibilities, effective communication
and timely escalation across teams.
- Well-supported direct reports and managers who
are equipped to lead their services.
- Accurate payroll, current workforce records and
consistent people process.
- Complaints, incidents, risks, and improvement
actions recorded, learned from, and completed.
- Current governance evidence, regulatory readiness
and reliable contractual reporting.
A comprehensive Job Description and Person Specification is attached to this advert. Please refer to this document for full details of the role.
- A meaningful senior role with
genuine responsibility and influence
- The freedom to suggest ideas and
improve how we work
- A supportive culture where honesty
humour and mutual respect matter
- Opportunities for professional and
leadership development
- Access to the NHS Pension Scheme
- Health cash plan and employee
assistance programme
- Six weeks annual leave plus bank
holidays
- The opportunity to help shape both
the role and the future of the Surgery
School Lane Surgery is a well-established, forward-thinking practice caring for more than 17,300 patients across two sites.
We pride ourselves on
- A genuinely supportive and friendly team culture
- A whole-practice approach to patient care
- Strong performance across QoF, LCS and IIF
- A CQC Good rating from May 2024
- Being an active training practice supporting GP registrars
- A high-performing research team, with opportunities to get involved
- A modern total-triage model, supported by our GP-led on-call hub
- Being part of the Breckland Alliance PCN, offering wider opportunities for collaboration
- We are a large and varied team, but we want School Lane to continue feeling like one practice where people know one another, communicate openly and work towards the same goals.
Experience
Essential
- What Are We Looking For?
- Alongside the usual experience and qualifications, we are looking for someone who:
- Has experience of managing people, services or operations
- Communicates clearly and builds trust
- Is calm, practical and solutions-focused
- Can balance competing priorities without losing sight of people
- Is organised and follows commitments through to completion
- Can handle difficult conversations fairly and professionally
- Understands the importance of safe systems, governance and accountability
- Is comfortable working with both clinical and non-clinical colleagues
- Sees leadership as helping other people succeed
Desirable
- Previous experience within general practice or the NHS would be an advantage, but we are also interested in applicants who can demonstrate strong transferable operational leadership experience from another complex, people-focused environment.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related