Assistant Practice Manager

Working closely with the Practice Manager and GP Partners, the successful candidate will play a key role in supporting the day-to-day operational management of the practice, ensuring the efficient, effective, and safe delivery of services for our patients and staff.

To support the

Practice Manager in the operational management of the surgery and provide

leadership across administration, facilities, governance and

compliance.

The following are the

key responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to

carry out other tasks, but this will be dependent upon factors such as workload

and staffing levels.

Operational management (to

include IT)

Management (see below)

Staff supervision and support

HR administration

Governance and compliance

Finance and KPI monitoring

Patient experience (Complaints,

PPG, website, social media etc)

Information governance (ROPA,IAR,

data storage etc)

Lead

day-to-day facilities management

Conduct

premises inspections

Coordinate

maintenance and contractors

Maintain

compliance records and servicing schedules

Maintain

facilities compliance tracker

Strategic decisions,

major expenditure and high-risk matters will remain under the

oversight of the Practice Manager and Health & Safety Lead.

In the course of seeking treatment,

patients entrust us with, or allow us to gather, sensitive information in

relation to their health and other matters. They do so in confidence and have the

right to expect that staff will respect their privacy and act

appropriately

In the performance of the duties

outlined in this job description, the post-holder may have access to

confidential information relating to patients and their carers, practice

staff and other healthcare workers.

They may also have access to information relating to the practice

as a business organisation. All such information from any source is

to be regarded as strictly confidential

Information relating to patients,

carers, colleagues, other healthcare workers or the business of the

practice may only be divulged to authorised persons in accordance with the

practice policies and procedures relating to confidentiality and the

protection of personal and sensitive data

The post-holder will assist in promoting and

maintaining their own and others health, safety and security as defined in the

practice health & safety policy, the practice health & safety manual,

and the practice infection control policy and published procedures. This will

Using personal security systems within the workplace

according to practice guidelines

Identifying the risks involved in work activities

and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge

and skills

Using appropriate infection control procedures,

maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and

infection hazards immediately when recognised

Keeping own work areas and general/patient areas

generally clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

(minimum annually)

Reporting potential risks identified

Demonstrate due regard for

safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and

rights of patients, carers and colleagues, to include:

Acting

in a way that recognises the importance of peoples rights, interpreting

them in a way that is consistent with practice procedures and policies,

and current legislation

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving

in a manner that is welcoming to and of the individual, is non-judgmental

and respects their circumstances, feelings priorities and rights.

Development

The post-holder will participate in any training

programme implemented by the practice as part of this employment, with such

Participation

in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or

professional development

Taking

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

Quality

The post-holder will strive to maintain quality within

Alert

other team members to issues of quality and risk

Assess

own performance and take accountability for own actions, either directly

or under supervision

Contribute

to the effectiveness of the team by reflecting on own and team activities

and making suggestions on ways to improve and enhance the teams

performance

Work

effectively with individuals in other agencies to meet patients needs

Effectively

manage own time, workload and resources

The

post-holder should recognize the importance of effective communication within

The team and will strive to

Communicate effectively with other team

members

Communicate effectively with patients

and carers

Recognize peoples needs for alternative

methods of communication and respond accordingly

Contribution to the

At Kimbolton Medical Centre, we pride ourselves on being a supportive and friendly team where everyone's contribution is valued. This role offers the opportunity to make a real difference to the running and future development of the practice whilst working alongside committed colleagues who are passionate about delivering excellent patient care.

If you are an experienced manager with a positive attitude, excellent leadership skills, and a strong interest in facilities and operational management, we would love to hear from you.

Applications are welcomed from candidates with previous GP Practice management experience or those who can demonstrate significant transferable experience from a healthcare or operational management environment.

Experience

Essential: - GCSEs in Maths and English (Grade C/4 or above).

Desirable: - Experience of working in primary care (GP Practice).; - Experience of working at management level.; - Sys1 experience would be advantageous.