Assistant Patient Pathway Administrator

Support the administration and tracking of patient pathways to ensure timely progression in line with national access standards (including RTT and cancer where applicable).Book, reschedule and cancel outpatient, diagnostic and treatment appointments using Trust patient administration systems. Maintain accurate and up-to-date patient records, including outcomes, clinic decisions and correspondence. Manage waiting lists and support validation activities to ensure data quality and performance compliance. Act as a point of contact for patients, clinicians and internal teams, responding to queries in a professional and patient-focused manner. Process referrals, clinic outcome forms and related documentation in accordance with local procedures. Escalate pathway delays, breaches or data issues to senior administrators or team leads as appropriate. Adhere to Trust policies on confidentiality, data protection and information governance. Support colleagues and contribute to the smooth running of the administrative service.

OXFORD UNIVERSITY HOSPITALS NHS TRUST

JOB TITLE

Assistant Patient Pathway Administrator / Assistant Medical Secretary

GRADE

Band 3

DEPARTMENT

RESPONSIBLE TO

General Surgery

Administration Manager and Medical Secretary.

ACCOUNTABLE TO

Administration Manager.

MAIN PURPOSE OF POST

To assist in the provision of a professional, comprehensive and efficient secretarial service which is effectively delivered to all patients and members of the Department.

1. Use of the digital transcription service as part of the letter generation process to type letters from the outpatient clinic attendance, Pre-Operative Assessment Clinic attendances, and Ward discharges as required.

2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.

3. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Qualifications

Experience

Specific Apitude and Abilities