Assistant Patient Pathway Administrator - IBD Administrator

• Retrieve phone messages and emails to the IBD specialist nurse advice line and accurately transcribe onto the spreadsheet and patients record, to enable the nursing team to call the patients back.
• Ability to communicate in an empathic and reassuring way.
• Awareness that communication with patients may be impaired by stress and anxiety due to the psychological burden of living with a life-long condition which can be debilitating.
• Deal with the non-clinical advice line queries
• Complete spreadsheet to include all demographics and changes
• Add telephone Advice Line into EPR Powernote
• Scan email queries into EPR Powernote and onto Patient Electronic Record
• Book relevant appointments and manage as necessary
• Communicate with medical secretaries, the Elective Access Team and other departments to ensure all administration tasks are complete and any last-minute changes have been made.
• Support the audit managed by the Specialist nursing team which includes data entry and completion of established spreadsheet.
• Open the Gastroenterology IBD Specialist nursing post, record all paperwork and distribute accordingly.

• Update Biologics spreadsheet with new patients being started.
• Book follow up appointments for patients on biologics.
• Make sure out of area referral forms have been scanned onto EPR.
• Ensure all patient information leaflets and care plans are available and up to date, liaise with printing team (OMI) if more are required.
• For the Young Adult Clinic/Trans clinic book patients into requested appointment slots and liaise with the Paediatric team as to which patients need to be seen in Trans clinic.
• Book patients into both the Telemed clinic for IBD consultant and Telemed clinic for the IBD Nurses, check in and out and book any future appointments as required.

Essential

• Communication skills
• Good spoken and written English
• Ability to work independently and as a member of a team
• Admin Experience

Desirable

• Previous experience of working in an office
• NHS Experience
• Confident with talking on the phone to patients and external skate holders

Essential

• GCSE English and Math (Or Equivalent) at Grade C or above

Desirable

• Educated to degree level/NVQ level 3 or above