Assistant Patient Administrator - Maternity/Ante natal
Chelsea and Westminster Hospital NHS Foundation Trust
Isleworth, TW7 6AFView on map(opens Google Maps in a new tab)
Salary
£30,142
Contract
Permanent
Hours
Not specified
Closing date
18 October 2026
16 days leftJob description
Band 2, Assistant Patient Administrator - Maternity and Ante natal West Middlesex University Hospital, Isleworth We are looking for a friendly, self-m...
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover wherenecessary:
- Maternity Reception areas
- Maternity and Ante Natal back offices
- Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly
- Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
- Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
- Interact with patients and relatives in a sensitive and empathetic manner
- Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
- Make up community and hospital notes using Cerner
- Help with answering the ANC phones and dealing with patient queries
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Education & Qualification
Essential: - English & Mathematics GCSE or equivalent
Desirable: - Able to use hospital patient administration system
Experience
Essential: - Previous clerical experience including computer use; - Experience of working within a customer-driven service; - Experience of front of house (Reception)
Desirable: - Working in NHS or other health environment
Personal Skills
Essential: - Be able to prioritise your workload; - Be friendly and smile at all times when greeting visitors/patients; - Be a good team player
Skills and knowledge
Essential
- PC skills
- Ability to work under supervision as part of a team
- Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 October 2026
Last checked
2 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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