Assistant Domestic Manager

You will be a key member of the Domestics Management Team, working closely with managers in Estates and Facilities and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust's required standards.

As Wellbeing and Absence Co-ordinator you will be the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including roster, payroll and occupational health, you will provide a key role in supporting the management of sickness absence and ensuring appropriate staffing levels.

You will provide administrative and clerical support to include word processing of correspondence and reports, update and maintenance of spreadsheets and databases, use of software packages and be able to interrogate such systems as required. You will have excellent IT skills with the ability to create and maintain excel spreadsheets.

Be the first point of contact for all sickness absence reporting within the Domestic Services team.

Accurately record staff sickness absence in line with NHS policies, procedures, and data protection requirements.

Monitor absence levels, maintain up-to-date records, and identify any patterns or areas of concern.

Liaise with Domestic Services Supervisors and Managers to ensure timely return-to-work meetings are arranged and documented.

Support line managers in applying the Trusts sickness absence policy, including escalation when trigger points are reached.

Arrange occupational health referrals and support staff with access to wellbeing resources where appropriate.

Produce regular absence reports for the Domestic Services Manager and HR department and attend sickness and wellbeing meetings.

Maintain confidentiality and handle all information sensitively and professionally.

Communicate clearly and compassionately with staff who are off sick, providing advice on reporting procedures and return-to-work processes.

Carry out general administrative tasks in relation to the Domestic Department, such as filing, updating rotas, and coordinating cover where needed.

Carry out regular Supervisor 1-1 meetings to assist in effective two-way communication and to communicate the Trusts aims and objectives to Supervisors to then cascade to Domestic staff

Ensure Health and Safety compliance including conducting meetings and documentation of Risk Assessments and Standard Operating Procedures.

To assist the Domestic services manager with the day-to-day management of the service

Any other duties as required

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Qualifications

Essential: - HND or equivalent in relevant area; - Supervisory or management qualification or equivalent

Experience

Essential: - Experience of domestic services management; - Experience of working as a cleaning operative within a non-healthcare environment

Skills

Knowledge

Essential: - Health & Safety; - C.O.S.H.H; - Financial management and budget control; - Technical knowledge of Domestic cleaning

Desirable: - Employment law; - Infection Control