Apprentice Secretary Support Administrator - Gastroenterology

• Word processing and creating basic documents.
• Providing comprehensive administrative support to the secretarial team.
• Accurately inputting and maintaining data across a variety of Trust IT systems.
• Booking patient appointments and supporting clinic administration.
• Receiving, distributing, and actioning incoming post and electronic correspondence.
• Answering telephone calls, taking accurate messages, responding to enquiries, and escalating issues where appropriate.
• Liaising effectively with patients, service users, clinical teams, and administrative colleagues.
• Photocopying, scanning, filing, archiving, and maintaining paper and electronic records.
• Distributing letters and departmental correspondence.
• Supporting records management processes, ensuring documentation is maintained in line with Trust standards.
• Maintaining confidentiality at all times in accordance with Caldicott Principles, Data Protection legislation, and Trust policies.
• Monitoring stationery supplies and raising orders as required.
• Participating in team meetings and contributing positively to the development of effective team working.
• Prioritising workloads and undertaking tasks as directed by the Supervisor or Line Manager.

• Providing a professional, courteous, and compassionate service when dealing with patients and colleagues, including managing difficult or sensitive situations appropriately.

Essential

• * Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• * Experience of using IT systems
• * Experience of working in a busy office / customer care environment