Apprentice - Receptionist/Administrator

As part of your apprenticeship programme, you will work towards independently providing administrative and reception support across community services. You will act as a first point of contact for a range of patients, families and team members, communicating effectively face-to-face, by telephone and in writing. You will support appointments, referrals, registrations and clinic administration, ensuring information is recorded accurately and confidentially within Trust systems.

Working closely with clinical and operational colleagues, you will develop skills in managing workloads, responding to enquiries, preparing documentation, maintaining records and supporting admin processes. You will assist patients throughout their care journey, demonstrating a professional and compassionate approach that reflects the Trust's values.

The role involves exposure to sensitive patient information, particularly within sexual health services, requiring a strong understanding of confidentiality, discretion and respectful communication.

You will also support operational processes such as recording patient charges, ordering supplies and helping maintain equipment and resources. Throughout the apprenticeship, you will take part in supervision, appraisal and learning activities, developing the knowledge, skills and behaviours needed to perform the role confidently and independently. You may be required to support services across a range of sites to meet service needs.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Qualifications

Experience

Additional Criteria