Appointment & eRS Coordinators

The eRS Coordinator will support the delivery of an effective and patient-centred outpatient booking service within the Trusts centralised scheduling team. The post holder will be responsible for managing outpatient referrals and booking appointments through eRS and EPIC systems, ensuring all activity is completed accurately and within required timescales.

The role involves proactively monitoring booking worklists, identifying and escalating capacity concerns, and supporting the coordination of appointment changes and reschedules to minimise delays to patient care. The post holder will work across multiple appointment pathways, including Routine, Urgent, and Two Week Wait (2WW) referrals, ensuring compliance with Trust procedures and national waiting time standards.

As part of the centralised call centre function, the eRS Coordinator will provide a professional first point of contact for patients, clinical teams, and external stakeholders. This includes handling telephone enquiries, resolving booking queries where possible, and redirecting calls appropriately to ensure an excellent customer experience.

The role also includes a range of administrative responsibilities, such as monitoring shared inboxes, processing correspondence, maintaining accurate electronic records, and supporting the wider outpatient administration service on a rota basis.

The successful candidate will be able to work effectively in a demanding and fast-paced environment, demonstrating excellent organisational skills, strong attention to detail, and a high standard of customer service. Good working knowledge of Microsoft Office applications and previous administrative experience are essential for this role.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Knowledge and Experience