Applications Manager
The Christie NHS FT
Manchester, M20 4BXView on map(opens Google Maps in a new tab)
Salary
£49,387 to £56,515
Contract
Fixed-Term
Hours
Not specified
Closing date
20 October 2026
1 day leftJob description
12-month fixed term contract to cover maternity leave.Responsible for the delivery of an efficient, responsive, effective and customer focused service...
You will work closely with the Digital Applications Lead to maintain and develop the Applications Team and the departmental clinical and non-clinical systems they support.As an Applications Manager, you will be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application-based projects such as new implementations and upgrades. These responsibilities are shared with other Applications Managers.You will require a university degree or have demonstrable equivalent experience and have managed time limited projects, leading a team, to deliver results whilst working with third party suppliers to agreed deadlines.
You will have excellent problem solving, communication and organisational skills, along with experience of managing a team within a Digital environment. A detailed knowledge of how computer systems support patient care and the management processes within an NHS Trust will be essential as will experience of working in a system management role.
Responsible for the delivery of an efficient, responsive, effective and customer focused service through the management of an Applications support service team
Ensure system downtime is minimised and associated risks are mitigated
Ensure business benefits are realised from new and existing systems.
The post-holder will ensure knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.
The post holder will develop close working relationships with all members of the Digital Services team and the wider user community.
Manage and co-ordinate the Senior System Specialists and all procedures associated with the successful running of the service, ensuring the teams are adequately trained and prepared to offer a high-quality service.
Work closely with the Digital Head of Product Engineering ensuring all system administration tasks suitable for first line support are clearly documented, scripted and delegated to service desk teams.
Work closely with the Data Engineering team ensuring all systems are configured to capture quality data suitable for use within the Data Warehouse and reporting suite.
Work closely with Trust Divisions and Data Engineering teams ensuring data quality issues are addressed at source of entry.
Ensure that the systems are used effectively, efficiently and safely, working with service managers and third-party suppliers in relation to new developments and the management of issues.
Assist the Digital Applications Lead in providing leadership in the management and development of clinical systems that support the delivery of patient care, advising the Trust on their future development.
Assist the Digital Applications Lead in providing evaluation of clinical services and their development in collaboration with service managers, other heads of Digital Services functions and corporate managers.
Work closely with the Programme Management Office during the implementation of new systems / modules or new versions of software as required. Prior to any implementation, plan, in line with Trust standards for the project, to identify training requirements, ensure courses are prepared and if necessary, prepare and deliver training sessions.
Lead, manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information within Digital Services, when necessary.
Be responsible for escalated calls in own area.
Liaise closely with users to manage incidents, problems and service requests in own area to a satisfactory conclusion, providing full information and advice and investigating complaints in line with departmental policy.
Support the provision of specialist training for staff from own or other disciplines on own subject area, when required.
Ensure the appropriate level of cover is provided, arranging on-call and 24 hour working where appropriate.
Ensure the Digital Services documentation and knowledge sources (intranet, etc.) content is accurate and relevant for responsible area.
Review and update job descriptions annually ensuring new requirements and technologies are accommodated.
Ensure risks and issues are updated and administrated routinely using the Trusts risk management tool and in line with Trust risk management policy.
Assist with Freedom of Information requests.
Line manage own team in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.
Provide regular performance reports on progress, status and achievements for own area to be used by management and users.
Undertake, support and document the development of staff in line with personal development reviews and other associated guidance.
On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects.
Participate in an on-call or out-of-hours service.
Visit other sites as required.
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Qualifications
Essential: - University degree in a related subject or demonstrable equivalent experience; - Relevant professional or technical qualification
Desirable: - PRINCE Foundation; - ITIL
Experience
Essential
- Experience involving close working relationships with senior managers, users and stakeholders. (Preferably within a healthcare environment)
- Experience working with Digital professionals and senior managers on the strategy, development and use of Digital
- Experience of liaising with and managing 3rd party suppliers / contracts
- Experience of delivering complex Digital projects, (Preferably within a healthcare environment)
- Creating new policies, procedures and system documentation relating to Digital management
- Experience of producing documentation and reports to a Board level standard
- Management experience including staff development
- Successful track record of achieving service improvements through initiating the use of new technologies and supporting the management of change
- Extensive experience with Microsoft Word, Excel, PowerPoint, Project, Visio and Outlook
- IT literacy in network principles, server hosting, system interfacing, web applications, system automation, client/server models and databases
- Experience of successfully managing a number of equally important tasks successfully
- Substantial experience in use of a variety of administrative and clinical systems within healthcare
- Proven track record of successfully delivering system implementations and upgrades on time and to specification
- Track record of managing teams to implement solutions and deliver agreed benefits
- Creating new policies, procedures and system documentation
Desirable: - Demonstrable experience in similar role; - Management of the financial resources associated with the services undertaken
Skills
Essential
- Excellent communication skills - verbal, written, presentational and interpersonal
- Ability to directly supervise a large team including recruitment, appraisal and work monitoring
- Strong problem-solving approach to issue resolution and ability to work under pressure
- Ability to liaise across Digital Services disciplines ensuring common objectives are delivered
- Ability to work with senior management peers to maintain operational services with minimum supervision
- Good organisational skills including time management, record keeping and attention to detail
- Advanced keyboard and telephone skills
- Ability to interpret the working practices of others and manage the introduction of new ways of working to improve service delivery creating documentation and policies as required
- Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
- Ability to use own initiative, coach individuals and lead a team engendering enthusiasm and commitment
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment
- Well presented, flexible, positive, resilient, methodical, team player
- Ability to work under pressure
- Influencing and negotiating skills
Desirable
- Analytical skills in data extraction, data analysis and report writing
- SQL knowledge
- Knowledge of NHS coding standards - OPCS, ICDx, SNOMED
- Knowledge of system integration processes and practices (e.g., HL7, FHIR, etc.)
- Knowledge of Digital solution architecture
Knowledge
Essential
- Extensive knowledge of hospital services and how services interlink
- Specialist knowledge of how Digital systems can support clinicians in the treatment of patients within a hospital
- Knowledge of NHS England, NHS Digital and Department of Health strategies, policies and guidance
- An understanding of the NHS Digital Services Strategy and its implications
Desirable
- Knowledge of Cancer Services
- Knowledge of radiology services and systems
- Knowledge of laboratory services and systems
- Understanding of how services are commissioned within the NHS
- An understanding of an NHS Trust's obligations in relation to the submission of information to external parties
Values
Essential: - Ability to demonstrate the organisational values and behaviours
Other
Essential
- Evidence of continuing professional and personal development
- Ability to participate in out-of-hours on-call Rota as required
- Requirement for occasional travel to other sites
- Working hours ensuring core clinical system coverage from 8:00am to 6:00pm weekdays
- Ability to undertake out-of-hours, weekend and Public Holidays as required
Desirable: - Driving License / Car Owner
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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