Application Support Analyst
Royal Berkshire NHS Foundation Trust
Reading, RG1 5UZ
Salary
£39,959 to £48,117
Contract
Permanent
Hours
Not specified
Closing date
14 September 2026
11 days left
Job description
As an Applications Support Analyst you will work in a support team,responsible for supporting all RBFT digital applications. This includes thecarrying...
- Provide support and administration for all Trust digital applications and clinical systems, including those managed by shadow IT or without an identified owner.
- Assist with technical issues with guidance, for the system in liaison with service users and promote best practice by regular communication with service users and heads.
- In conjunction with the team, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.
- In conjunction with the Manager, manage and action all requests for change by liaising with suppliers for functional changes which fall outside system administration functionality.
- Provide technical support to users experiencing issues with allocated systems.
- Participate in project work as appropriate to support system developments and project manage upgrades as required.
- Implement policies, procedures and protocols for the applications and propose any system changes which may impact across other trust services.
- Work closely with other workstreams to ensure all planned and unplanned system downtime is managed as effectively as possible and causes the least amount of disruption to hospital staff.
- Liaise with the Service Desk provider to ensure there is sufficient cover during system upgrades and staff informed of all system changes.
To help manage the status of any outstanding Incidents and Problems.Play a role in the testing of new clinical systems and applications that might be used by Trust in future.Ensure that upgrades are successfully delivered.Ensure business continuity plans are in place.Act as an escalation point for key stakeholders.Conduct all activities required to maintain the security and system integrity of the data arising from interventions in systems. Co-ordinate the activities of other support staff to ensure that they are compliant with relevant Policies and Procedures.Manage compliance with the Operational Level Agreements that have been established between Clinical Systems, ICT and user departments.Ensure appropriate escalation routes are followed for system change requests.Representing the Clinical Systems Applications Support Team at Change Authorisation Board (CAB) meetings as required. Workshop attendance with Trust staff and third-party suppliers.
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Qualifications
Essential
- Educated to degree level in relevant subject
- Equivalent level of experience of working at a similar level in specialist area
- Demonstrate qualification and expertise in application support
Desirable
- Formal technical qualification, e.g. MCSE in Microsoft applications
- Customer service qualification
Experience
Essential
- Proven experience of being able to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively.
- Knowledge and experience of the delivery of clear communicator with excellent writing, report writing and presentation skills
- Evidence of excellent customer service skills
- Proven experience of improving services and performance for end users.
Desirable
- Experience of working within a healthcare environment
- Experience of working within a busy, fast moving digital environment
Skills
Essential
- Ability to nurture key relationships and maintaining personal networks
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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