Application Developer

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Required for the Role

The postholder will work directly with stakeholders of all levels and

abilities to gather specifications, analyse options, then design, develop and

implement applications and automations using both high-code and low-code/no

code approaches, which are fit-for-purpose and meet legislative requirements

and best practice guidelines.

The postholder will be the first point

of contact in the Digital team for the support of existing digital solutions,

including investigating and resolving issues as escalated by the IT Service

Desk, and communicating those resolutions with the user in a clear and

appropriate way.

The postholder will act as an escalation

path and mentor for all non-IT Citizen Developer staff, providing comprehensive

insight, support and guidance, to enable the successful configuration of

complex digital solutions.

Contribute to the production of

accessible user training and support documentation, which is written in a

non-technical and appropriate manner for all developments undertaken by the

Digital team and that these materials are available to Trust staff via the

Trusts Knowledge Base function.

Contribute to the production,

implementation and management of training for non-IT Citizen Development staff

within the Trust, which is delivered in an appropriate manner through a range

of accessible formats, and which meets Data Security and Protection Toolkit

(DSPT) legislation.

Contribute to the provision of digital

skills training within the Trust for all staff, including production and

maintenance of comprehensive user training materials and demonstrations to

enable the successful use of implemented digital solutions.

Must be willing to undertake training to

fulfil the requirements of the job, which may include external training.

The postholder supports the Digital team

in the planning, co-ordination and delivery of transformation activity, with a

view of bringing increased value, efficiency and sustainability in the

solutions provided to both staff and patients.

The post-holder will be comfortable

working in a busy, complex and ever-changing, fast-paced environment. This includes collaborating and communicating

with staff Trust wide of all levels, abilities and working backgrounds. For example, operational colleagues,

corporate staff, emergency contact centre staff and directors at board level.

The postholder will attend and

contribute to weekly digitally focused Digital and Data Group meetings to

facilitate delivery of the WMAS digital programme.

The postholder will be expected to

complete a wide range of pre-defined project documentation as part of their

role, from project initiation and startup, through implementation, to closing

handover documentation and briefing documents, to allow digital developments to

successfully be utilised and supported by the appropriate teams/individuals.

To professionally lead, with freedom

appropriate to the level of the post, a number of delegated projects and

complex service improvement and transformation programmes, taking direction

from senior Digital team colleagues.

High level of organisation and

co-ordination skills.

Ability to prioritise tasks, work to and

set deadlines, functioning effectively under pressure with competing demands.

Undertakes business analysis to identify

and develop solutions which meet Trust requirements and provide improvements to

user and/or patient experience.

Works in collaboration with others, to

implement Trust wide digital transformation workstreams and projects, within

given financial envelopes.

Ability to work to an excellent

standard, both alone and as part of a team.

The post holder will be expected to

compile solutions to technically complex problems and ensure that planned

digital developments provide value towards the Trusts vision, values and

strategic objectives.

Analyse workflows and implement digital

improvements with as little disruption as possible, taking all stakeholders

into account and ensuring solutions are developed in accordance with the Secure

Systems Development Lifecycle model.

Draw together and present reasonable

conclusions from a wide range of incomplete and highly complex evidence and

data, which is at times sensitive or contentious, presenting this to services

and programme boards in order that a decision or progress is achieved.

Make recommendations on new solutions,

where there is no previous template, by analysing and interpreting highly

complex requirements or options, with varying facets and conflicting opinions.

Demonstrable ability to analyse complex

situations and provide a suitable and effective resolution.

The postholder will be expected to

frequently utilise expert-level analytical and logical reasoning skills to

understand a wide range of problems with varying Trust wide scale and then use

proficient judgement and decision-making skills underpinned by research,

theoretical knowledge and real-life experience to formulate a range of options

and recommendations for solutions.

Communications and

The postholder will work with users

across the Trust as a technical liaison, to discuss opportunities for positive

transformation and support the delivery of these in a collaborative way.

Participate in discussions around wider

system design, to support IT system procurements and enhancements.

The postholder will work with Trust

staff networks to ensure all solutions developed meet useability and

accessibility recommendations. This will require the postholder to communicate

sensitive topics in an empathetic and reassuring manner, with tact and

diplomacy.

Works with staff Trust wide of all

levels and abilities, to gather information regarding existing working

practices, processes and procedures, potentially outside of own area of

expertise, assessing this information to understand and make recommendations on

where digital developments could assist.

Be a champion of digital transformation,

motivating others towards positive transformation, promoting and supporting

robust communication and engagement across the Trust.

Experience communicating, presenting and

building productive working relationships at all levels.

Excellent political and organisational

awareness, to develop positive relationships with stakeholders.

Excellent oral and written communication

skills. This may include the production

of user guidance materials which provide instruction and training.

Ability to effectively summarise

complex, technical concepts, into non-technical, simple language in a tactful,

constructive manner, which promotes confidence and overcomes barriers to

understanding.

The postholder will regularly meet with

the Senior Application Developer to update on existing workloads, including

highlighting any areas of concern and mitigating actions taken.

Systems

To be responsible to the Senior

Application Developer for the efficient and effective delivery and onward

support of digital developments and supporting services.

Developer and other IT staff in ensuring and maintaining the confidentiality,

integrity and availability of Trust IT systems and services.

The postholder will have ownership over

their delegated tasks, accountable for the design and development of digital

solutions which provide value to the Trust, and which comply with legislation

and best practice guidelines.

The postholder will feedback on issues

relating to business continuity within the systems that they are responsible

for and ensure that regular testing is undertaken and recorded.

To support senior Digital team members

in regular governance and auditing on our Power Platform developments,

providing remedial actions where required.

To ensure digital developments are fully

and accurately documented in accordance with industry best practice

guidelines.

The postholder will work as an integral part of the Digital team, providing a key

contribution to digital transformation tasks, such as the completion of project

and benefits management documentation

Contributes to the collation of evidence

for the Trusts Digital Technology Assessment Criteria (DTAC). DTAC enables the Trust to meet legislative

and best practice standards for its digital health tools, by assessing them

against the key areas of clinical safety, data protection, technical security,

interoperability, useability and accessibility.

Completion and submission of own monthly

timesheets in line with Trust policy.

The postholder provides a key role in

assurance that all systems within the remit of the Digital team are maintained

periodically to bring in improvements and new innovative techniques. This includes supporting the development

process and may include the production of forms, surveys, and leading scoping

(discovery) meetings with users of all levels.

Must possess full UK driving licence which must have been held for a minimum of 12 months.

For full information please seejob description link

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check.

The cost of a Standard or Basic check is £26.26 and is payable to our online provider at the time that the DBS application is submitted.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Qualifications

Experience

Skills and Knowledge