AMD Booking Clerk

• AMD appointment scheduling new and follow up assessment and treatment appointments, informing patients of their appointment and other relevant information.
• Be a point of contact for patients in regard to the AMD service
• monitor calls on the AMD phone line and respond as appropriate.
• escalate any capacity issues to the AMD Junior Service Manager
• check patient pathways are correct and timely
• any printing and scanning of documents required
• Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
• Demonstrate high levels of customer care and be an ambassador for customer care within the trust.

Essential

• Basic computer skills including previous experience using Microsoft Office applications i.e. Outlook, Excel and Word
• experience using NHS booking systems
• Excellent written English, demonstrated throughout application