A&E Receptionist
Northern Care Alliance NHS Foundation Trust
Salford, M6 8HD
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
10 September 2026
6 days left
Job description
An opportunity has arisen to work as part of the Emergency Department team, delivering a friendly, confidential, efficient, and professional reception...
Patient Reception & Registration
- Receive and register patients, ensuring demographic details are accurate and updated using the National Spines service and relevant IT systems.
- Discharge patients and arrange follow-up or outpatient appointments within agreed timescales.
- Prepare admission paperwork and associated documentation.
- Receive, check, and process patient investigations, ensuring they are reviewed by clinicians or filed appropriately.
- Direct patients to clinical areas and provide assistance to those who are injured, unwell, or have mobility needs.
- Support patients with general enquiries, communication needs, and transport arrangements.
- Arrange interpreter services for patients with language barriers attending the GP Out-of-Hours (OOH) service.
- Provide advice to patients and relatives regarding appointments and local services.
- Alert the triage nurse to any concerns about patients in the waiting area.
- Handle calls from patients, relatives, and carers regarding healthcare concerns, relaying information to clinical staff.
GP Out-of-Hours (OOH) Patient Care
- Support patient care from the moment a call is received from NHS 111 until clinical assessment begins, either by phone or face-to-face.
- Inform patients of delays to GP OOH appointments or home visits.
- Liaise with external services when required to support patient care.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Qualifications
Essential
- Good general education
Desirable
- Relevant NVQ2 qualifications
- IT related qualification
Knowledge
Desirable
- Knowledge of Microsoft Office and Outlook
- Knowledge of Patient Centre, Adastra, EPR
Experience
Essential
- Previous experience of working within a customer care environment
- Customer Service experience
Desirable
- Previous experience of reception work
Skills
Essential
- Ability to work in a high-pressured environment
- Excellent verbal and written communication skills
- Excellent keyboard skills
- Ability to problem solve, plan and prioritise workload
- Good literacy and numeracy skills
- Computer literate
- Ability to work in a high-pressured environment
- Ability to deal with sensitive issues
- Ability to problem solve, plan and prioritise workload
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related