Advice Line Administrator
Stockport NHS Foundation Trust
Stockport, SK1 3TAView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
5 days leftJob description
Advice Line Administrator: Part time (22.5 hours) This role involves providing clerical and telephone support to the Advice Line and PHN services in S...
- To provide telephone and clerical support to the Advice Line and PHN service across Stockport
- To provide a full range of clerical duties to support the clinical teams, including making clinic appointments, processing and filing correspondence
- IT Skills using a range of systems and processes .
- To provide a full range of clerical duties as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including spread sheets, word processing, emails, electronic patient record processes, scanning and retrieval of information using a variety of systems.
- To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate.
- General office administration including filing and the management of electronic and paper information
- To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader.
- To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines.
- To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information
- To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
o Salary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Education and Qualifications
Essential: - English, Maths GCSE (A-C)/ O'Level or equivalent qualifications; - NVQ level 2 or above in a relevant subject - IT/ Administration/ Business
Desirable: - Relevant administrative qualification eg RSA/ keyboard skills/ ECDL
Knowledge
Essential: - knowledge of a range of administrative procedures
Desirable: - knowledge of NHS Systems EMIS, PAS and Synergy
Experience
Essential: - Previous clerical/ administrative experience; - Experience of general office duties
Desirable: - Experience of working in a health care setting; - Experience of working with general public
Skills and abilities
Essential: - Communication skills; - IT skills including MS office, data inputting and scanning
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
6 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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