Adminstrator

• Manage patient appointments, bookings and cancellations.
• Answer telephone calls and deal with patient enquiries professionally and courteously.
• Register new patients and update patient records accurately.
• Maintain accurate and confidential patient information.
• Scan, upload and process incoming correspondence and clinical documents.
• Liaise with hospitals, pharmacies, community services and other healthcare organisations.
• Process referrals and follow up outstanding information where required.
• Assist clinicians and other staff with administrative tasks.
• Deal with incoming and outgoing post, emails and other correspondence.
• Maintain filing systems and ensure records are kept up to date.
• Handle sensitive and confidential information in accordance with GDPR and practice confidentiality policies.
• Support the Practice Manager with audits, reports and general administrative duties.
• Follow practice policies, procedures and NHS requirements.
• Provide a welcoming and professional service to patients.

Essential

• Previous experience in an administrative or customer service role.
• Good standard of written and spoken English.
• Good IT and computer skills, including email and Microsoft Office.
• Excellent communication and interpersonal skills.
• Good organisational and time-management skills.
• Ability to prioritise workload and meet deadlines.
• High level of accuracy and attention to detail.
• Ability to work calmly and effectively under pressure.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and the importance of protecting patient information.
• Ability to handle sensitive and confidential information appropriately.
• Professional, polite and patient-focused approach.
• Ability to communicate effectively with patients, including those who may be upset, distressed or vulnerable.
• Ability to follow practice policies, procedures and instructions.
• Willingness to undertake training and professional development.
• Reliable, flexible and able to adapt to changing priorities.
• Commitment to equality, diversity and treating patients with dignity and respect.
• Awareness of the importance of safeguarding in a healthcare setting.

Desirable

• Previous experience working in a GP surgery, NHS or other healthcare setting.
• Experience using GP clinical systems such EMIS.
• NVQ/SVQ or equivalent qualification in Business Administration, Customer Service or Healthcare.
• Knowledge of NHS processes and primary care services.
• Understanding of GDPR, information governance and patient confidentiality.
• Experience processing referrals, prescriptions and clinical correspondence.
• Experience maintaining and updating patient records.
• Experience dealing with hospital departments, pharmacies and other healthcare professionals.
• Knowledge of safeguarding procedures.
• Experience handling difficult or challenging situations with patients.
• Previous experience working in a busy reception or telephone environment.
• Experience of data entry and accurate record keeping.
• Knowledge of Quality and Outcomes Framework (QOF) and other GP administrative requirements.
• Experience supporting audits, recalls and practice projects.
• Willingness to undertake additional training relevant to the role.