Administrator/Clinical Coder

• Work methodically and accurately with the ability to self-motivate, organise and prioritise own workload
• Summarise and read code relevant information from patients clinical records into the practice computer system, working strictly in accordance with the practice notes summarising protocol. Process and manage all incoming correspondence including letters and electronic documents
• Sort the letters in preparation for scanning and workflow
• Differentiate between clinical documents that will need to be seen by a GP and those that can be scanned straight onto the patients record and sort into batches for scanning
• Pass all non-patient related letters to relevant department
• Ensure all incoming correspondence about patients from hospitals is scanned, coded and attached to the correct medical record
• Monitor incoming admin emails from patients, hospitals and other third party organisations
• Process requests for information i.e. SARs, insurance / solicitors letters and DVLA forms
• Deal with telephone enquiries from patients and insurance companies with discretion and confidentiality
• Liaise with various companies and health authorities regarding queries and financial matters
• Liaise with management regarding fees
• Contribute to keeping patient information up to date
• Adhere to strict guidelines for General Data Protection Regulations (GDPR)
• Process all other private work forms that require input from a GP
• Take payments from patients and third parties for all private work

Essential

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• A clear and polite telephone manner
• Respectful of patient confidentiality
• Ability to work well as part of a team and autonomously.
• Understanding of SystmOne preferred but not essential.
• Previous experience of clinical coding preferred but not essential.