Administrator - Zero Hours

You will be required to cover reception, secretarial and other administrative duties within the Surgery on an ad-hoc basis over a variety of days and hours. Full traning will be given.

Maintain and monitor the Practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.

Signposting patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Code data on the clinical IT system.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient

information as required.

Input data on to patients healthcare records as necessary.

Direct requests for information i.e.SAR, insurance/solicitors letters and

DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy and effective work area at all times.

Monitor and maintain reception notice boards.

Support all clinical staff with general task requests.

Action incoming emails and correspondence as necessary.

Scan patient related documentation and attach scanned documents to

patients healthcare records.

To support the management of repeat prescriptions, ensuring they are

processed accurately and efficiently.

To read, scan, code (training provided) and action all documentation

coming in to the Surgery in relation to patients and filing them on to patient

records as per protocols.

Typing letters, reports and associated documentation as required.

Liaising with external agencies such as Hospitals and community

services, ensuring referrals are processed efficiently.

Maintain an accurate referrals database.

Processing referrals using the electronic Referral System (ERS).

Patient list size 7,648

Part of ABC PCN of 3 GP Practices

Single purpose built premises

High QOF achievement

CQC rating of Good in March 25.

Experience

Essential: - Previous experience of working within a GP Surgery in a similar role.; - Experience of using EMIS, Doris and Docman.; - Flexible.