Administrator - Therapies Outpatients Services

Acting as the first point of contact for patients, carers, clinicians and external agencies, responding to telephone, email and face-to-face enquiries in a professional and compassionate manner.

Managing patient appointments using Epic, including booking, cancelling, rescheduling and maintaining clinic utilisation.

Coordinating patient pathways from referral through to discharge, ensuring actions are completed accurately and within agreed timescales. Monitoring referrals, work queues and electronic tasks, escalating issues where appropriate.

Supporting clinicians with the maintenance of electronic patient records and administrative aspects of patient care.

Producing correspondence, clinic letters, reports and other documentation using Microsoft Office and Trust systems

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Qualifications

Experience

Knowledge