Administrator

Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.

Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).

Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues

Able to escalate issues and risks to line manager as appropriate.

Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.

Will be expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.

Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.

Responsible for maintaining awareness of developments/priorities at work.

May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Knowledge, Skills & Experience

Desirable: - NHS Experince; - Knowledge or current use of EMIS

Qualifications

Essential: - GCSE English and Maths

Desirable: - Level 3 NVQ in Business administration