Administrator

Process electronic inbound referrals from GP's and other

healthcare organisations using patient record systems.

Booking and managing of patient appointments.

Deal with routine patient enquiries.

Ensure that electronic tasks are completed in a timely

manner.

Assist in monitoring generic email accounts.

Send text reminder messages/emails to patients.

Supporting Senior Administrative colleagues.

Attending administrative and clinical meetings as required,

which may occasionally be outside of core working hours.

General office duties, such as post, scanning etc.

the e-Referrals system (eRS) and the Electronic Patient Record systems (EMIS

& SystmOne) to access inbound referrals and associated clinical documents booked

in the Sentinel Healthcare clinical services.

Liaise

with local Referral Management Centres, GP surgeries and other external

organisations as necessary.

Using

own judgement bring any GP referrals which may be inappropriate to the

Clinician(s) attention.

Ensure

that inbound referrals are appropriately actioned i.e. accepted or rejected.

in co-ordinating the utilisation

of booking slots across service areas, ensuring that capacity is fully utilised. Any under-utilisation to be reported

promptly to the Operations Manager, so that appropriate action can be taken in

advance.

Re-book

and cancel appointments as necessary in the patient record system and ERS.

cancellations are to be undertaken following the set criteria for the

service. Attention should be given to

waiting time. Patients must be rebooked

within specified time scales. Any

problems meeting these criteria, including late cancellations, should be

highlighted immediately to the Administration Manager.

Ensure that relevant reminders (either by SMS,

email or letter, where appropriate) have been sent to patients informing them

of appointments.

Ensure

investigation requests are processed appropriately and results shown to the

referring clinician.

in completing clinical coding and outcomes.

in using the patient record system to ensure that clinical reports and

templates are re-produced and sent to GPs (and patients if required) following

consultations.

Open

and prioritise correspondence, ensuring urgent correspondence receives prompt

attention.

Scan

reports and other correspondence into the patient record system in a timely

manner.

Work

closely with service area colleagues/clinicians to ensure good communication

and that tasks are appropriately allocated and completed in a timely manner.

Adherence to Sentinel Referral to Treatment

Rulebook, Referral to Treatment Access Policy and to National Referral to Treat (RTT)

waiting times rules and assist in making sure those targets are met.

in ensuring that Inter-Provider Transfer Forms (IPT) are completed and sent, as

soon as the clinician requests onward referral to Secondary Care, in line with

Waiting List Policy (48 working hours).

Use other

local hospital systems as necessary e.g, EPIC.

Ensure

that generic service nhs.net email accounts are monitored daily and appropriate

action taken in a timely manner.

with GP(s) or their team(s) when removing patients from the waiting lists as

per protocols

Have a sympathetic and caring manner when

dealing with patients, ensuring all queries are handled timely, efficiently and

effectively.

Deal with telephone queries from both

internal and external agencies in a professional manner in accordance with GDPR

and statutory policies and procedures.

To deal with all enquiries and complaints

promptly and sympathetically and inform Senior Management of any problems

immediately.

Record accurate patient messages and complete

information using the patient record system in a timely manner.

Request hospital patient case notes (where

requested by clinicians) ensuring that relevant clinical documentation (e.g. referral

letter, x-rays, other diagnostic results and other supporting information) is available

to the clinical teams in the patient record system.

Maintain patient case notes and other

documentation in good order and arrange return appropriately and in a timely

manner.

Assist in arranging and

attending MDT meetings (where necessary) and ensure that patient notes,

investigations and radiology images are available.

Work flexibly and

collaboratively with colleagues and help to develop a positive, supportive

culture.

Be prepared to work at

various locations to provide appropriate administrative support to clinical

teams as required.

Attend and contribute

positively and creatively to Administration Meetings.

Demonstrate a positive, can-do

attitude in the workplace.

Ensure that resources are

used efficiently and help to identify cost savings.

Attend and represent

Sentinel at external meetings as required

Maintain

an efficient electronic filing system.

Responsible for covering colleagues during

periods of annual leave and sickness.

Undertake work as directed by the Administration

Manager.

Adhere to Patient Confidentiality, Information

Governance and GDPR policies at all times.

administrative hub is based at Plymouth Science Park, adjacent to the beautiful

Bircham Valley Nature Reserve, providing a pleasant working environment with

access to woodland walks and local wildlife. Our offices are conveniently located

close to Derriford Hospital and benefit from excellent public transport links.

At Sentinel, our mission is to

improve the health and wellbeing of the patients and communities we serve.

Every member of our team plays an important role in delivering high-quality,

patient-centred healthcare and supporting positive outcomes for those who use

our services.

Our multidisciplinary teams

include GPs with Extended Roles, Occupational Therapists, Extended Scope

Physiotherapists and Psychologists, supported by experienced management and

administrative staff. Together, we deliver NHS outpatient assessment and treatment

services across the locality in Cardiology, Chronic Fatigue, Dermatology, Ear, Nose

and Throat, Musculoskeletal and Vasectomy.

In addition to our NHS services,

Sentinel also provides Private Healthcare services in Dermatology and Weight

Management.

We are proud to offer a range of

funded by Sentinel

Join us and become part of a

supportive team dedicated to making a real difference to the lives of patients

every day.

Skills & Personal qualities

Qualifications

Essential: - Good general education.

Desirable: - NVQ Level 2/3 Business Administration (or similar)

Experience