Administrator / Receptionist
Penshurst Gardens Surgery
Edgware, HA8 9TNView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 November 2026
41 days leftJob description
The purpose of the role is to: Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of...
The duties and responsibilities to be undertaken by members of the
practice administration team may include any of the following which may be
varied from time to time under the direction of the Practice Manager.
Please see full job description attached.
Salary: £12.21 per hour
Part-time hours: 15-25 per week
The duties and responsibilities to be undertaken by members of the
practice administration team may include any of the following which may be
varied from time to time under the direction of the Practice Manager.
- Receiving patients, consulting with members of
practice team
- Ensure an effective and efficient and polite
reception service is provided to patients and any other visitors to the
practice
- Processing personal and telephone requests for
appointments, visits and telephone consultations, and ensuring callers are
directed to the appropriate healthcare professional
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments
- Asserting judgement to ensure that urgent
appointments are given in accordance to the practice policy
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover, and ensure
procedures are completed
- Enter requests for home visits onto the duty
doctor appointment screen, ensuring to carefully record all relevant details
and referring to duty doctor where necessary
- Arranging transport for patients
- Be aware of what is going on in the patient
waiting area and be alert to problems
- Processing and distributing incoming and outgoing
post
- Undertake any other additional duties appropriate
to the post as requested by the partners or the practice manager
- Ensure that all visitors to the practice are
signed in and out of the visitors book
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with
practice guidelines
- Computer data entry/data allocation and collation
processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as
required from time to time, including word/data processing, filing,
photocopying and scanning
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
- Be able to cover all reception positions as
necessary
- To ensure that all clinical staff are ready for
their patient surgeries: the room has its PC switched on, systems and printers
are up and running
- Undertake any other additional duties appropriate
to the post as requested by the partners or the practice manager
- Have working knowledge of telephone, during and
after hours
- Answer calls in a polite and professional manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery
Appointments
- Process appointment requests for today/future
appointments from patients by telephone and in person
- Deal with visits/requests
- To collect repeat prescription requests from the post box and
reception
- To retrieve requests for prescriptions made via EPS
- To liaise with patients and chemists regarding queries and requests
- To ensure repeat medication is issued in line with the protocols
that are already in place and ensure that any queries raised are dealt
with quickly and correctly
- To ensure that patient queries on medication are highlighted to the
relevant GP
- To regularly go through prescriptions not picked up and unlikely
to be picked up as a result of the timescale, to remove the details from
the patient records and then destroy the prescription
- Sort and date stamp all incoming
patient-related mail
- Scan patient-related documents onto their
medical record using read codes as agreed by the clinical team
- Add any additional information about the
source of the document
- Forward the document to the doctor or nurse
who initiated the referral or who is most appropriate to receive the
information
- Ensure incoming letters are scanned onto the
patient record within a 48/72-hour timescale
- Scan all internal paper documents on to the
relevant patients record and then store the documents in line with
surgery policy
- Identify relevant clinical information
contained in patient correspondence
- Code or free text the clinical information on
to the patient record as per practice protocol
- Deal with queries relating to coding
- To have a thorough knowledge of all practice
procedures
- To work in accordance of written policies
- Photocopy and scan as requested
- Carryout tasks relating to patient records
including filing, document management, and ensuring patients can access
reports, prescriptions and that they are easily accessible.
- Registrations of new patients computer data
entry and medical records
- Process patients changes of address computer
data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance
with practice guidelines
Penshurst Gardens Surgery is a GP practice in Edgware with a practice population of approximately 7500 patients.
Experience
Essential
- Experience of working
- 1.Offering high levels of customer service
- 2.Dealing with patients/customers face to face
- 3.Dealing with patients/customers on the telephone
- 4.Microsoft office skills
- 5.Working in a busy and pressurised environment
- 6.Working as part of a team
Desirable: - Previous experience within General Practice or other NHS environment.; - Previous EMIS Web clinical system experience.
Qualifications
Essential
- Eligible to work in the U.K.
- Clean & Tidy Appearance
- General Secondary Education to GCSE level or equivalent
- Able to provide complete education/employment history
Desirable: - GCSE C or above Maths & English; - Receptionist or Customer Service qualification
Skills
Essential
- Excellent communication skills
- Good telephone manner.
- Keyboard & Computer skills
- Understanding and adherence to the need for strict confidentiality
- Ability to use initiative, judgement & resourcefulness.
- Ability to diffuse conflict
- Able to work as part of a team.
Desirable: - Willingness to undertake training and learn new skills to further develop.; - Some knowledge of medical terminology
Disposition & Attributes
Essential
- Ability and enthusiasm to work in an ever changing environment
- Flexible and Adaptable
- Problem solver
- Ability to remain calm and polite under pressure
Desirable: - Ability to work extra hours when required.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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