Administrator

• Provide comprehensive administrative support to clinicians and the wider practice team.
• Manage incoming and outgoing post, emails, scanning and other general administrative duties.
• Maintain accurate electronic and paper records.
• Manage telephone and patient enquiries professionally and appropriately.
• Undertake audio typing, clinical correspondence, reports and referrals.
• Process and monitor referrals through e-RS, including rejected referrals and advice & guidance.
• Coordinate urgent, cancer, specialist, diagnostic, pathology and secondary care pathways.
• Monitor outstanding actions and escalate delays or concerns appropriately.
• Process repeat prescription requests in accordance with practice protocols.
• Support the practice's adult and child safeguarding administration, including confidential documentation and reports.
• Process private work, including insurance, DVLA and patient letter requests, including invoicing where required.
• Work collaboratively within the administrative and clinical teams and provide appropriate cover during colleague absence.
• Undertake chaperone duties following appropriate training, where required.
• Undertake any other reasonable duties appropriate to the role as requested by the line manager or team leader.

• NHS pension scheme.
• Proper pay and Living Wage Foundation accredited.
• Eye-care vouchers.
• Annual leave: minimum 28 days FTE, with enhancements for long service.
• Paid breaks

Essential

• Previous experience in a medical, clinical or general administrative environment.
• Excellent organisational and time-management skills.
• Good attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work independently and as part of a team.
• Good IT skills and ability to learn clinical systems and processes.
• Ability to follow protocols and recognise when issues require escalation.

Desirable

• Experience of working in general practice.
• Experience of SystmOne, e-RS and/or NHS clinical administration.
• Knowledge of referrals, prescriptions, safeguarding, QOF or PCN processes.
• Experience of care coordination or MDT working.