Administrator Pont Newydd Medical Centre

The following are the core responsibilities of a Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

1. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

3. Process personal, telephone and e-requests for appointments

4. Action incoming emails and correspondence as necessary

5. Accurately detail information on patients records within the clinical system

6. Maintain and monitor the practice appointment system

7. Initiate contact with and respond to requests from patients, team members and external agencies

8. Photocopy documentation as required

9. Data entry of new and temporary registrations and relevant patient information as required

10. Direct requests for information, i.e, DSAR, insurance/solicitors letters and DVLA forms to the administrative team

11. Manage all queries as necessary in an efficient manner

12. Undertake a broad spectrum of administrative duties commensurate with the role

13. Be an integral part of the general practice team

14. Act as a chaperone as required

In addition to the primary responsibilities, the Care Navigator has the following wider responsibilities:

a. Support administrative staff, providing cover during staff absences

b. Scan patient related documentation and attach scanned documents to patients healthcare records

c. Participate in local initiatives to enhance service delivery and patient care

d. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

e. Support and participate in shared learning

Established a friendly 5 Partner training practice (registrars and medical students) with a growing list size (currently 14,600 patients)

Forward-thinking partners, determined to maintain a healthy working environment despite increasing pressures

High quality primary care services in a modern purpose built health centre

Full complement of highly skilled staff

Pharmacy team who manages repeat scripts, medication queries and medication reviews.

Reduced Admin admin team to read action and code letters

Supportive team with weekly clinical meetings and quarterly whole team meetings

Close working relationships with multi disciplinary teams

Well organised IT efficient practice using EMIS / DOCMAN Clinical systems

Located 25 minutes from Cardiff with good transportation links

Qualifications

Desirable: - Active signposting or Care Navigator training qualification; - NVQ Level 2 in Health and Social Care; - Customer service qualification (NVQ) or equivalent

Additional criteria

Desirable: - Chaperone procedure; - Demonstrate personal accountability, emotional resilience and work well under pressure

Experience

Essential: - Experience of working with the general public; - Experience of working in a healthcare setting

Desirable: - Experience of administrative duties