Administrator

To provide comprehensive timely administrative support to our Children and Young People Public Health Service, incorporating Health Visiting, School Health Nursing and Family Nurse Partnership.

Managing databases ,using Microsoft platforms ,Excel and updating information on Electronic Health Records.

Prioritise work accordingly ,following the CYP 0-19 Public Health Service Standard Operating Procedures (SOPS).

Responding to the needs of service and the clients in a timely manner.

Perform general office duties, including responding to emails and phone enquiries appropriately following Trust procedures.

Be able to work independently, proactively and as part of a team.

Standard Operating Proceedures.

To provide efficient administrative support to the 0-19 CYP Public Health Service for the children, young people, and families, supporting the implementation of the 0-19 Healthy Child Programme (HCP)

Accurately inputting data and maintaining database information systems. This includes collating information from partner services and organisations. The post holder will be the main point of contact for the administration of appointments within the 0-19 CYP Public Health Service for parent/carers and young people, in Oxfordshire.

The Post Holder will work as part of the Single Point of access (SPA). When appropriate hold a ChatHealth Licence to provide administrative support to the practitioners working on the platform.

To provide comprehensive, timely administrative support to the 0-19 CYP Public Health Service. Working within a Single Point of Access (SPA).

databases and Microsoft Office Responsible for accurately inputting, correcting, and closing patient information on their Electronic Health Records (EHR), using relevant clinical applications.

Ensuring that all referrals received are tracked through to team allocation and any problems are resolved.

Prioritise workload, accordingly, following the 0-19 CYP Public Health Service, Standard Operating Procedures (SOPs) and policies, responding to the needs of service and the clients in a timely manner.

Have good organisational abilities, to be able to manage own workload and contribute to the organisation of the relevant team.

Be able to work independently, proactively and as part of a team.

Communicate politely and effectively with clients, healthcare staff, and others, courteously and responsively.

Establish and maintain clinician and clinic diaries, arranging meetings, making appointments, and resolving diary conflicts. Scheduling and re-arranging diary entries, ensuring accurate record keeping and outcoming of appointments.

To perform general office duties including responding to email and phone enquiries. Answering the telephone, taking, and recording messages accurately, responding to queries appropriately, following Trust procedures and protocols and organise the maintenance of the electronic filing systems for the relevant team.

Taking and producing accurate meeting minutes and follow up any actions arising.

To maintain service supplies: order, check, maintain and distribute equipment and supplies for the team as required. Then receipt orders.

Undertake photocopying and scanning as required.

Contacting the Estates or Facilities Department to carry out repairs, checking work has been undertaken to satisfaction.

Provide cover for other team members and provide cross cover within the directorate and across the Trust as required.

To provide feedback to 0-19 CYP Public Health Service managers to improve ways of working within the team and to assist managers in the development, testing and implementation of new IT, telephony, and information systems. escalating to line manager/LTL any concerns with undertaking any tasks.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Essential

Desirable: - Previous NHS experience; - Experience of dealing with service users; - Attention to detail; - Flexible and willing to adapt to change

Essential

Essential: - Confident telephone manner and email responses

Desirable

Desirable: - Confident to work individually and as part of a team